Remote Customer Service Associate - Ohio Staffing : Job Details

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you will discover meaningful work that enhances the quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Your main responsibilities include:

• Providing courteous, friendly, helpful, and efficient service to external and internal customers on a regular and consistent basis in accordance with service-level agreements (SLAs);
• Receiving customer telephone requests for elevator and/or escalator service;
• Gathering complete and accurate customer, building, and equipment information;
• Entering customer data and all relative information utilizing SAP dispatching application;
• Scheduling and/or paging Schindler elevator/escalator technicians;
• Receiving field technician's responses to pages; communicating details of customers' request for service; obtaining estimated time of arrival (ETA) at site information;
• Calling customers requesting service: conveying field technicians' ETA at designated site for servicing;
• Fully participating, cooperating, and supporting a team effort in processing external and internal customers' calls for service;
• Working with Manager-Call Center and Supervisor-Call Center to support Call Center improvement initiatives and on items related to key performance indicators (KPIs) and SLAs.

What you bring:

• Six (6) months or more of customer service responsibilities in a Call Center environment and/or face-to-face customer service responsibilities;
• A general knowledge and application of data entry, general typing or PC activities;
• A consistent ability to practice proper telephone etiquette when dealing with all types of customers.

What's in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation;
• Competitive Medical, Dental and Vision Plans - effective from first day of hire;
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays;
• Tuition Reimbursement - eligible after 6 months of service;
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption;
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate... Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler!

Our Core Values: Safety: Uphold the highest safety standards for all. Integrity and Trust: Foster honest, ethical relationships. Create Value for the Customer: Deliver innovative, reliable solutions. Quality: Ensure excellence in every product and service. Commitment to People Development: Nurture our people, they are the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard.