Remote Customer Service Agent - Aegis Sciences : Job Details

About the Role

Aegis Sciences Corporation is seeking a Remote Customer Service Agent to provide professional, accurate, and timely support to healthcare providers, patients, and partners. This role is responsible for handling inquiries related to laboratory services, test results, and account information, ensuring a high level of customer satisfaction in a fast-paced healthcare environment.

Key Responsibilities

Respond to inbound calls, emails, and chats from clients and patients

Provide accurate information on lab tests, procedures, and results

Assist with order tracking, billing questions, and account updates

Escalate complex issues to appropriate departments when necessary

Maintain detailed and accurate records in internal systems

Uphold HIPAA and company data privacy standards

Qualifications

High school diploma or equivalent

1+ year of customer service experience (call center or healthcare preferred)

Excellent communication and problem-solving skills

Strong computer skills and ability to learn multiple systems

Ability to work independently in a remote setting

Bilingual (English/Spanish) a plus

Benefits

100% remote position

Competitive pay and health benefits

Supportive, mission-driven team environment

Opportunities for growth within a healthcare organization