Remote Customer Service Advocate - Disabled Veteran Solutions : Job Details

Bristol, VA, USA | Hourly | 17.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! | Full Time

| Health, Dental, Vision Coverage, and other employee benefits!

???? Ready for a Mission That Matters?

Hello, superstar! ???? Disabled Veteran Solutions (DVS) is looking for a ???? stellar Customer Advocate to join our Customer Service Division. At DVS, you're not just another cog in the machine ????? - you're a vital part of a diverse and inclusive team ???? dedicated to making a difference ????.

???? The Mission

As a Customer Advocate, you'll be a healthcare hero ???? for 50 to 70 people every day. You'll navigate the world of primary care doctors ????, medications ????, appointments ????, and benefits ???? like a pro, armed with your knowledge ???? and amazing social skills ?????. And the best part? You'll make a real impact on people's lives ??.

???? The Details

???? Full-time position, Monday through Friday (because we all need a little weekend! ????) ? 8-hour shifts between 8:00 a.m. and 8:00 p.m. EST ???? 5-week intensive orientation (don't worry, we've got your back every step of the way! ?????????)

????? Your Secret Weapons

???? A great ear for listening and a knack for finding solutions ??????? Ability to juggle multiple tasks like a pro ???? Passion for helping others and brightening their day

???? Your Arsenal

???? High school diploma (bonus points if you've got a degree! ????) ???? At least 1 year of experience in insurance operations ???? Tech-savvy and confident navigating our web-based systems ???? Detail-oriented with strong follow-through

???? The Cherry on Top

???? Experience in healthcare/insurance ???? Background in social work, behavioral health, or similar fields ???? A customer service ninja with amazing problem-solving skills

???? Why DVS?

???? Competitive pay and amazing benefits ???????? Veteran-owned, nationally recognized company ???? Real opportunities for growth and professional development

What are you waiting for?

If you're ready for a mission that matters... Let's do this! ????

Start: TWO groups starting either October 6th or 20th , 2025 Training: 8:00 a.m. - 4:30 p.m. (5 weeks) Regular Schedule: 8:30 a.m. - 5:00 p.m., Monday, Tuesday, Thursday, & Friday; 11:30 a.m. - 8:00 p.m. on Wednesday All times are Eastern Standard

A pre-employment drug screening and criminal background check are required prior to employment.