Remote Change Manager - Remote Staffing : Job Details

Insight Global is hiring for a remote change manager to join a large streaming service client. This remote change manager will be part of the reliability & performance team and will be responsible for managing the change process for the direct-to-consumer businesses client applications and related software services. This remote change manager will oversee the change advisory board, working with delivery teams and the operations pmo to ensure that all system changes are scheduled and approved before implementation. On a day-to-day basis, this remote change manager will be responsible for joining/participating in daily change and incident management calls, ensuring if a change ticket came in, if it is going through the right processes and channels, automating change tickets in servicenow, and giving recommendations on how dashboards can be improved and/or can be automated. Furthermore, this remote change manager has to be comfortable working with technical and non-technical team members.

insight global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

skills and requirements:

• 1+ years within change management
• experience working with the ticketing system service now
• ability to interact with both technical and non-technical team members
• strong communication
• ability to understand large complex software systems
• bachelor's degree in information technology, or a relevant field