Remote Call Center CSRs in New Jersey - MMC Group : Job Details

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Job Requirements Customer Service Representative - Call Center (Remote, NJ Residents Only) Pay: $18.00/hour | $19.00/hour bilingual (English/Spanish) Schedule: Full-time | Must be available during training and nesting Location: Work from Home - Must Reside in New JerseyAbout the Role Join a high-energy, mission-driven team providing front-line contact center and back-office support during an important Open Enrollment period. You'll help individuals and families apply for health care coverage, answer inquiries, process applications, and deliver exceptional customer service, all from the comfort of your home! Training Details

• Schedule: Monday-Friday, 8:00 AM - 4:30 PM EST
• Duration: 3 weeks (on-camera attendance required)
• 100% attendance is critical; missing time during training may result in termination.

• Open Enrollment (Nov 1, 2025 - Jan 31, 2026):
  • Monday - Friday: 8:00 AM - 8:00 PM EST
  • Saturday: 8:00 AM - 5:00 PM EST
  • Select Sundays: 8:00 AM - 5:00 PM EST
  • Final 3 days of Open Enrollment: 8:00 AM - 10:00 PM EST
  • One-week post- Open Enrollment: 8:00 AM - 8:00 PM EST

• Non-Open Enrollment: Monday - Friday: 8:00 AM - 5:00 PM EST

• Answer inbound calls from consumers, providing information and guidance on healthcare coverage.
• Assist with new applications, life event changes, and special enrollment requests.
• Process demographic updates, disenrollments, and eligibility determinations.
• Escalate complex issues when needed and document all interactions in system tools.
• Facilitate translation services for non-English-speaking callers.
• Attend ongoing training to stay up-to-date on policies, procedures, and systems.

• High School Diploma or GED required; Associate degree preferred.
• Minimum 6 months of customer service experience (call center preferred).
• Strong typing, phone, and communication skills.
• Ability to work in a fast-paced, multitasking environment.
• Team player with self-motivation to work independently.
• Bilingual (English/Spanish) highly desirable.

• Must reside in New Jersey (address will be verified).
• Bring Your Own Device (per technical specs) and have a second monitor.
• Wired home internet only; no cellular-based service.
• Quiet, private workspace free from distractions and background noise.

• Make a real impact by helping people access health care coverage.
• Competitive pay with bilingual pay differential.
• Work remotely while serving your community.