Release Of Information Specialist - Avera Health : Job Details

Responsible for the release of information process. This includes, but is not limited to, processing ROI requests, handling various types of media and the utilization of HIM systems to disseminate health records. The position requires a strong customer service mentality and ability to problem solve and interact with various audiences of internal and external stakeholders. What you will do. Prepare ROI requests, which include processing mail, verifying the completeness and validity of requests, identifying records to release, and tracking requests via a computerized database. Fulfill requests by recording ROI authorization, obtaining records from different types of storage, copying records to the appropriate media, calculating fee for copies, managing unpaid charges, and reporting sales tax. Greet and assist patients, staff, and others to the HIM customer service area. Answer, route, and manage phone calls and voicemails in response to customer requests. Interact with patients, physicia...Specialist, Information, Release, Processing, Customer Service, Technology, Healthcare, Health