REL Documentation Specialist I - Current Openings : Job Details

Position Title: Documentation Specialist I Location: Vienna, VA Position Status: Contract to Hire Pay Rate: $22.00/houPosition Description: Role Overview The Documentation Specialist supports policy, procedure, and process documentation for Navy Federal's Real Estate Lending unit. The role focuses on drafting, reviewing, updating, and posting procedures/manuals on the intranet. Specialists will partner with SMEs, support training/regulatory needs, and ensure documentation remains accurate and compliant. Strong collaboration, communication, and technical documentation skills are key. Key Responsibilities

• Draft, edit, and post procedures, policies, and manuals on internal platforms (including AEM/eNet).
• Maintain documentation libraries to ensure accuracy and regulatory compliance.
• Support annual reviews and rapid updates for training/regulatory purposes.
• Conduct research and prepare reference material.
• Build relationships with SMEs, team members, and stakeholders.
• Conduct user acceptance testing (UAT) - create test cases, validate/document results.
• Provide end-user training on electronic manuals and reference material.
• Review policy/procedure changes for technical adequacy and compliance.
• Write clear, concise online instructions and communications.
• Support cross-functional teams on documentation-related initiatives.

Required Skills & Qualifications

• 1-5 years of documentation, technical writing, or administrative experience.
• Strong written and verbal communication skills (grammar, formatting, clarity).
• Ability to manage multiple priorities independently.
• Experience in researching, compiling, and documenting business processes.
• Collaboration experience with cross-functional teams.
• Working knowledge of:
  • MS Word, HTML, Adobe Experience Manager (AEM), Visio, Asana
  • Web/internet-based technologies & authoring/editing tools
• Strong organization, planning, and time management.
• Basic database & presentation software familiarity.
• Ability to capture/translate processes into user-friendly documentation.

Preferred

• Knowledge of Navy Federal products, services, policies.
• Associate's Degree in Communication Studies or equivalent experience.

About Seneca Resources: Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, North Carolina and New York that service clients throughout the United States. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.