Registration Specialist (Hudsonville), full time, days - Holland Hospital : Job Details

CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.Registers patients in to the organization's information system for services, with exemplary customer service and technical skill. Demonstrates understanding that the Registration Specialist is the face of Holland Hospital. Prepares patients for activities in the medical office and billing department. Collects registration information via interview with patient or their representative, following appropriate departmental procedures. Obtains proper signatures on consent forms, collects co-pays and account payments when necessary and explains applicable policies. Enters patient payer information into appropriate software program. Verifies and explains benefits to patient.Employment Type: Full TimeShift: Days with varied start timesWeekly Scheduled Hours: 40Weekend Requirements: N/ARequirements:-High School Diploma or GED Equivalent required-Associates Degree in related field preferred-Experience in Medical Office Front Desk / Reception preferred DEMOGRAPHIC REGISTRATIONInterviews patients for visits via phone or in person to obtain complete and accurate demographic data.Verifies patient identification.Updates status of patient in the system to arrived for their visit.Verifies and updates demographic information for every visit, regardless of how often the patient presents for service.Obtains compliant signatures to help guarantee payment.Explains all consent forms.FINANCIAL REGISTRATIONInterviews patients for visits via phone or in person to obtain complete and accurate payer information.Accesses software systems such as CHAMPS, WebDenis, Priority Health, etc... to verify insurance coverage and determine correct payer information.Understands and follows protocol for referring un-insured or under-insured patients appropriately.Collects appropriate payment for services.Interprets and appropriately interviews patients for MSP questionnaireRECORD MAINTENANCEScans and maintains electronic information accurately in the medical record to ensure data is accessible, yet secure and confidential.Responds to requests for records, according to approved guidelinesCUSTOMER SERVICESchedules appointments as needed for routine and walk-in patientsAnswers patient questions as needed, communicates information regarding visit status with patients, staff and physiciansAnswers telephone and assists patients as neededResponds to needs for interpreter services in a timely mannerIntroduces and encourages patient engagement in the patient portalMaintains patient rights and confidentialityQUALITY IMPROVEMENTSupports department quality improvement activities and responds appropriately to changeParticipates in job related learning experiencesRequests assistance from supervisor as neededEnsures compliance with policy, procedure, regulatory requirements and ethical billing practicesProvides information to referral sources in a timely mannerHolland Hospital is an Equal Opportunity Employer, please see our EEO policy