REGISTRATION REPRESENTATIVE - Westchester Medical Center : Job Details

Responsible for timely and accurate Patient Registration for Emergency Room and outpatients. Operates Switchboard and associated communications Systems. Performs Cashier functions to include processing patient valuables during non-business hours. Weekend and Holiday rotation required. RESPONSIBILITIES

• Verification and Registration of Emergency and Out-patients
• Obtains insurance, financial information, patient identification and copies of insurance cards from patient or guarantor. Obtains co-pays. Enters information in computer system with a high degree of accuracy in a timely manner (15 minutes max). Notates registration via comments for potential problems EX: language barriers, foreign country address, unable to obtain info, etc. Notifies appropriate personnel of system problems. Recognizes activity of area and takes initiative to assist.
• Verifies insurance eligibility via HDX and various Insurance plans via reports. Questionable insurances follow up with patient accounting for resolution.
• Provides patients or their representative Federal and NYS mandated brochures, HIPAA, Patient Rights, Etc.

• Reports to ED for bedside registration, ensuring mobile PC is working and fully stocked. Escorts patient to ED, placing patient in bed. Reports problems with system/PC to Help Desk.
• Places thermal ID band on patient in accordance with infection control protocol, OSHA category II Notifies clinical staff of any issues with armband placement.
• Follows Code 99 protocol, updating Info, notifying appropriate departments.
• Distributes and monitors tokens for ED parking lot.

• Operates Mitel console, monitors fire alarm system and other communications systems.
• Answers Internal and external calls professionally in accordance with established greeting guidelines in a manner consistent with the Guest Relations philosophy. Pages Codes and announcements in accordance with established guidelines. Assists callers with specific problems (ex: keep obtaining voice mail, outside lines, etc.
• Maintains accurate duty roster all 3 shifts. Receives report at beginning of shift and reads Communication Manual.

• Collects co-pays and other payments during non-Business hours.
• Disburses petty cash for patient transportation.
• Records patient valuables during non-business hours, securing in switchboard safe with security office.

• Maintains log of deceased patients, documenting all pertinent information. Identifies and refers potential problems to senior staff E.g.: body in morgue over 24 hours, death certificate not signed.

• Check personnel folders daily, corrects registration errors.
• Identifies learning opportunities, seeks guidance in new or unfamiliar situations.
• Performs other related duties as assigned.

• Insurance/Authorization Verification knowledge
• 1-3 years of related experience preferred
• Knowledge of medical terminology a plus

• High school graduate or equivalent.