Registration Follow Up Specialist - Cooper University Hospital : Job Details

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional, three urgent care facilities; Cape Regional Physicians Associates with primary care and specialty care providers delivering services in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional, the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs. Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Cooper University Hospital Cape Regional is accredited by and received the Gold Seal of approval from The Joint Commission.

• Conduct follow-up interviews with patients &/or families to ensure accurate demographic and insurance coverage -in person &/or over the phone.
• Use of all modes of electronic insurance verification tools -RET, portals such as Availity, Navinet, Pear, Passport, insurance websites as well as telephone or fax verifications.
• Process all virtual insurance card submissions
• Potentially obtain point of service collections over the phone and/or in person
• Confirm compliance with all required forms. Such as Hospital consent to treat, CMS IMM, CMS MOON, NJ OBSERVATION, NJDOB.
• Must be able to work independently with strong organizational skills and the ability to improvise.
• Support working the follow up WQs

• Previous data entry or typing experience with knowledge of basic office equipment required.
• Interpersonal skills must be well developed.
• Must possess the initiative and the ability to set and achieve high standards of performance.
• Ability to make progress on multiple assignments under time constraints and handle a fast-paced environment.
• Ability to learn specific job duties and complete detailed work assignments in a timely fashion.
• Must exhibit good telephone and clerical skills and the ability to communicate clearly and effectively, both orally and in writing.

• High school diploma or equivalent required
• 1-2 years of relevant experience preferred