Registration Event Systems Manager - HackQuest : Job Details

CoinDesk is the most trusted media, events, indices, and data company for the global crypto economy. Since 2013, CoinDesk Media has led the story of the future of money and investing, illuminating the transformation in society and culture that comes with it. Our award-winning team of journalists delivers news and unparalleled insights that bring transparency, comprehension, and context. CoinDesk Events gathers the global crypto, blockchain, and Web3 communities at annual events such as Consensus, the world's largest and longest-running crypto festival. CoinDesk Indices offers expertise in digital asset indices, data, and research to educate and empower investors. For more information on CoinDesk media and events, please visit coindesk.com, and for breaking headlines, data, and indices, visit coindeskmarkets.com.

The Opportunity

About the Role & Consensus

We're looking for a Registration & Event Systems Manager to join our Events Operations team. In this role, you will serve as the administrator for our event management system and partner with various internal & external teams to define new & enhance existing features that will improve system functionality while maintaining data integrity and accuracy to support strategic & operational decisions for all CoinDesk Events. This role requires onsite work from our NYC office near Union Square. The required days per week are at the discretion of the hiring manager and may shift based on business needs.

What You'll Do

• Serve as the administrator for the Event Management System (EMS)
• Lead registration and support teams with data entry and quality control
• Act as the day-to-day liaison between stakeholders and internal/external product, design, and development teams
• Sustain feature backlog, prioritize, and launch new development solutions
• Collaborate to scope new features and enhance product capabilities
• Understand internal system needs and prioritize requests
• Provide clear instructions to engineering teams during development
• Oversee registration for all events, troubleshoot issues, and analyze attendee data
• Support reporting and respond to attendee inquiries
• Manage internal registration requests and maintain registration lists
• Conduct audits, enforce deadlines, and reconcile invoices
• Compile data, plan onsite registration setup, and generate post-event reports
• Support administrative onboarding and coordinate with third-party vendors
• Assist with virtual events and ensure deliverables are met

What You Have

• 5+ years of experience with internal tools supporting large-scale events
• Experience with box office ticketing software
• Proficiency in Google Workspace and MS 365
• Experience analyzing registration and event data for reports
• Effective communication skills across technical and non-technical teams
• Excellent client service skills

CoinDesk offers a competitive salary range of $85,000 - $100,000 plus discretionary bonus and benefits, with variations based on location and experience.

Equal Opportunity & Accommodation

CoinDesk is committed to diversity, equity, and inclusion, and provides reasonable accommodations for individuals with disabilities. For accommodations, contact [email protected]. Only the Talent Acquisition team will reach out regarding opportunities. We look forward to connecting!