Registrar - Community Health Systems : Job Details

Job SummaryThe Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.Essential Functions* Interacts with patients and their families to address questions and provide courteous, timely assistance.* Regulates schedules based on procedure requirements, physician availability, and staffing needs.* Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.* Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.* Collects and records patient financial responsibility estimates as applicable.* Communicates operative reports daily to appropriate physician offices.* Compiles and organizes documentation to ensure completion of patient medical records.* Prepares charts for upcoming procedures, including nursing documentation and registration forms.* Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.* Responds to requests for medical records in a timely and efficient manner.* Answers and returns phone calls, addressing questions with professionalism and courtesy.* Performs other duties as assigned.* Complies with all policies and standards.Qualifications* 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required* 0-2 years of experience in a customer service role requiredKnowledge, Skills and Abilities* Strong interpersonal and customer service skills.* Ability to handle sensitive information with confidentiality.* Proficiency in using registration systems and insurance verification tools.* Attention to detail and accuracy in data entry.* Excellent organizational and time-management skills.