Regional Service Leader - Industrial Weighing Products - Mettler Toledo AG : Job Details

Share this job:Share Regional Service Leader - Industrial Weighing Products with a friend via e-mailOur Opening and Your ResponsibilitiesThe job is responsible for the supervision of field service technicians delivering repair, installation, and calibration services at customer locations within the territory.Essential Duties and Responsibilities• First line supervision and management of field service technicians• Communicate and enforce company policies as they relate to field service personnel• Review and approve technicians' work hours, overtime, vacation, and personal time• Collaborate with the scheduling team to ensure that technician resources are being used effectively to meet customers' expectations and complete all work in a safe and timely manner• Evaluate field technicians' ability to safely deliver a quality service product• Coach and mentor service technicians with the goal of improving customer service & communication skills• React to customer feedback regarding the quality or timeliness of the service delivery• Drive behavior and processes to improve the effectiveness of the field service organization as determined by the following KPIs: technician productivity, First Visit Fix Rate, Windshield/Wrench Time• Collaborate with the Sales organization to help drive revenue growth within the assigned territory.• Manage the P&L of the assigned territory.Education & Experience* Associates degree in business, operations management, or a technical discipline is preferred. Prior supervisory responsibility in technical discipline is preferred. Four to Seven years related experience and/or training, or equivalent combination of education and experience.* Industry Experience Preferred, or in related Industrial Industries* Military Background preferred but not required.* Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire* Tuition reimbursement, employee wellness programs, plus other perks and discounts* Parental and caregiver leave policies* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits* Global market strength and worldwide leadership in weighing* A brand name that is identified worldwide with precision, quality, and innovation* Thousands of patents, design and innovation awards* A commitment to extraordinary service on our state-of-the-art equipmentPreferred LocationPennsylvaniaShare this job:Share Regional Service Leader - Industrial Weighing Products with a friend via e-mail#J-18808-Ljbffr