Regional Registration Manager - Surepoint Medical Centers : Job Details

GENERAL RESPONSIBILITIES: In this role, the Registration Manager will work under the direction of the Registration Director in providing monitoring and education to our registration team. Each Regional Registration Manager will be responsible for coordinating and training employees for several of our freestanding ER facilities.

DIRECT REPORTS: Registration Director

SPECIFIC DUTIES:

1. Monitor and assess the patient registration process for accuracy and completeness.

2. Guidance of registration staff related to registration process, orientation of new employees, monitoring of

Quality Assurance aspects of the registration process and audits of patient charts.

3. Responsible for the development and delivery of the registration education of the registration process.

4. Ensure the registration process offers the highest level of quality for patients.

5. Provide direction to registration employees on payment and collection activities.

6. Develop relationship with software vendors to ensure appropriate utilization of software functionality.

7. Other duties and functions related to registration manager role.

8. Development of department goals and objectives related to the vision and mission of the organization.

9. Problem-solve when issues arise related to the registration process, collection activities and audit reporting.

10. Ensure supervisor is informed of the status of the registration process and collections as it relates to the Surepoint ER facilities assigned.

11. Complete projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; adjusting plans.

12. Placement and follow up, if necessary, of IT requests.

13. Travel to assigned facilities weekly and to the corporate office in Mansfield as needed.

14. Be available on call at night and participate in monthly on-call pod rotation.

15. Utilize company software to monitor, manage, and track tasks and projects efficiently

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Regional Registration Manager should possess the following qualities:

• Attention to detail

• Extremely organized

• Calm under pressure

• Pleasant temperament and positive attitude

• Strong computer skills, notably strong oral and written communication skills to effectively work with patients, staff, nurse managers, corporate personnel and vendors

• Medical terminology requested but not mandatory

• Email availability on weekends/nights

• Ability to analyze and evaluate the registration process and recommend changes or improvements as needed

• Commitment to providing ongoing education and orientation to the registration staff

• Minimum of three years' experience in health care registration processes

• Preferred supervisory experience

Hours:

40 hours a week with availability on an as needed basis on nights and weekends.

Education and/or Experience:

3 years experience in like position. Must have excellent Microsoft office skills.

Licenses

Current Driver's License.

Must maintain current American Heart Association BLS certification.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to lift 50 pounds and perform CPR as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to walk; sit; climb or balance; stoop; kneel, crouch, or crawl and talk or hear.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Surepoint Medical Centers does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Surepoint Medical Centers will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship or impose a direct threat to the safety of the employee or to others.