Regional Manager - Bernard Nickels & Associates : Job Details

Job Title: Regional Manager

Type: Perm

Location: Mercer County NJ

Full-time Pay: $70K - $75K

Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance

Company Overview:

For over 90 years, our client has consistently grown and expanded its cleaning and janitorial supply capabilities for corporate, institutional, commercial, industrial, and research facilities. Through our ongoing commitment to hands-on management, meticulous supervisory oversight, and highly trained on-site employees, we have built a shiny reputation for turnkey commercial office cleaning services in the southern New Jersey Tri-State area.

Job Overview:

• The Area Manager supports, leads, and directs the employees in a designated region or area to operational and financial success.
• Responsible for the accounts' positive and effective leadership, operation, and management.
• Maintains standards of excellence and financial goals within established budgetary guidelines.
• The Area Manager will be a role model and demonstrate the company's core values.
• The Area Manager will liaise between the company and the client, providing high-quality, reliable, and professional services.
• The Area Manager of Service & Development is responsible for the operational process and employee development in janitorial services.
• The primary goal is to manage and enforce processes and provide continual field training and support to staff and deliver superior client service.
• The position requires onsite oversight of employee performance, supply and equipment monitoring/ordering and utilization proper equipment.
• Works closely with the Account Manager and Supervisor of Operations of Service & Employee Development to ensure high quality and consistent service to clients.
• This position reports to the VP of Operations.
• Would need to cover north and east New Jersey

Responsibilities

• Communicate and coordinate with the account manager to ensure seamless client service Manage the Supervisor of Operations of Service & Employee Development Co-manage the Operations Administrator Staff hiring, training, timekeeping, and disciplinary action as necessary
• Posting positions and interviewing as needed Review and control of labor hours
• Create schedules for work specifications and frequencies and ensure staff adherence
• Ensure safety and compliance Manage location access requirements
• Work with janitorial machinery and equipment to include employee training of said equipment
• Manage supply and consumable orders in unison with Supervisor of Operations to include par levels and usage
• Conduct staff meetings and continual monitoring of work performance and training
• Coordinate staff coverage as needed Create and deliver employee reviews and promotions
• Establish employee performance standards
• Resolve personnel problems or grievances Investigation and resolution of client actions
• Perform quality audits of work performance
• Oversight and subcontractor management
• Ensure understanding of APW work and coordination with Projects team as necessary Works in unison with the Account Manager
• Other duties, as required

General Work Experience & Skills

• 3-5 years supervisory experience in janitorial services and/or facility management
• Knowledge of tools / techniques of floor maintenance, including stripping and waxing of surfaces
• Excellent written and verbal communication
• Knowledge of OSHA regulations, workplace safety, and chemical handling procedures.
• Strong written and verbal communication skills to provide status updates and complete reports
• Experience documenting work progress, completing checklists, and preparing job reports.
• Basic knowledge of Microsoft Office (Excel, Word) or cleaning management software for tracking performance and work orders.
• Familiarity with timekeeping and payroll systems to manage staff hours and job costing.
• Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills.
• Must have janitorial cleaning and equipment experience.
• Ability to operate devices as required such as phones/tablets and software services.
• Ability to demonstrate leadership qualities while managing a team effectively.
• Ability to speak, write and communicate in English and Spanish is required.
• Exceptional organization skills, leadership, and interpersonal skills.

Requirements

• A valid driver's license is required.
• Must be able to pass a stringent background check.
• Bilingual ability (English/Spanish).
• Must be reliable and flexible with working hours, including evenings and weekends, based on project needs.
• Strong Leadership qualities.
• The ability to motivate, guide, and support team members.
• Excellent organizational skills.
• The ability to prioritize tasks, manage projects and ensure deadlines are met.
• Attention to detail.
• Ensure team members are trained and perform to meet company standards and processes.
• Physical Stamina.
• Comfortable and able to perform physical labor, lifting to 75 lbs., standing for long periods of time, and handling/operating cleaning equipment.

Qualifications:

• Janitorial Experience
• Management
• OSHA
• Customer service
• Facilities management
• Public speaking English
• Microsoft Office 3 years – Word, Excel
• Driver's License
• Supervising experience
• Project management
• Organizational skills
• Cleaning Business
• Operations
• Senior level Leadership
• Communication skills
• Time management