Regional Field Services Lead - Brown & Brown : Job Details

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Regional Field Services Lead to join our growing team in Daytona, FL!

As a Regional Field Services Lead you will provide internal support for employees at the local office as well as remote staff. You will need to provide a good combination of technical and customer services skills.

How You Will Contribute:

• Establish collaborative relationships across service teams and divisional profit center leadership to maximize performance, provide quality customer service, and utilize successful best practices across regions and profit centers

• Lead, develop and coach teammates. Maintain required competencies within the team to ensure smooth and efficient operations and service delivery

• Lead technology impacting transition efforts like integration of newly acquired entities into the existing standards or office moves while minimizing business impact

• Understand workflow, processes, and technologies of business units

• Conducts evaluation of the technology process problems and recommends solutions

• Manage projects and coordinate IT resources to support business objectives

• Improve and maintain system stability for business units

• Provide outstanding customer support for business units

• Monitor and improve security of systems

• Manage requests/incidents and ensure timely resolution and meet SLA guidelines

• Other duties as assigned.

Skills & Experience to Be Successful:

• Windows desktop environments, Win 10 and Office 365 Suite

• Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy

• Security enablement on Mobile devices (iOS, Android)

• Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services

• File server knowledge and File Sharing systems, and SFTP applications

• Security products such as laptop encryption, backup, anti-virus

• Experience with remote desktop support tools, VPN and VDI environments

• Strong customer service and troubleshooting skills

• Ability to communicate technical information, both verbal and written to a wide range of end-users

• Knowledge of Information Security, Network Security, Firewall Administration, System Administration

• Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module (preferred)

• SharePoint Security, role base security definitions and deployment (preferred)

• Experience in an SD-WAN and/or MPLS network environment (preferred)

• Previous experience working in a SOX and HIPAA environment a plus (preferred)

• More than 4 years' experience working in an office/enterprise setting supporting Windows/MAC (preferred)

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.