Regional DIrector - Event and Crowd Management - Best Crowd Management : Job Details

Regional DIrector - Event and Crowd Management

Join to apply for the Regional DIrector - Event and Crowd Management role at BEST Crowd Management

Regional DIrector - Event and Crowd Management

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About UsSince 2009, BEST Crowd Management has been bringing venues to life, managing everything from front-of-house staff to comprehensive security operations. Our mission? Creating unforgettable guest experiences through safety, respect, positive energy, and meticulous preparation.

About UsSince 2009, BEST Crowd Management has been bringing venues to life, managing everything from front-of-house staff to comprehensive security operations. Our mission? Creating unforgettable guest experiences through safety, respect, positive energy, and meticulous preparation.Why Join Us?

• Dynamic Environment:Work with top-tier clients in professional sports and entertainment.
• Growth Opportunities:Be part of a team that values professionalism, responsiveness, and the ability to tackle unique event challenges.
• Supportive Culture:Thrive in a supportive environment that maintains a boutique business philosophy.

Compensation: $110,000 - $120,000 / yearWork Location: Las Vegas, NVBenefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time OffJob SummaryResponsible for the leadership, development, and implementation of a successful guest services program and account operations on the west coast of the U.S.A..Must have prior security, event or crowd management experience. Position will provide the Senior Director of Guest Services & Venue Operations with nationwide support, which may include implementation at all existing locations and new accounts organically developed on the west coast as well.Essential Duties And Responsibilities

• Partner with other Regional Directors, Area Managers and Account Managers to ensure successful implementation of guest services program to existing account locations; drive performance and efficiency to maximize revenue and profitability
• Make recommendations on improvements to existing guest services policies, standards, and procedures to safeguard the company within the guest services program. In addition, recommend and implement new policies to strengthen the guest services program
• Responsible for the recruitment, leadership, development, coaching, and oversight of assigned account operations full-time members; including but not limited to, General Managers, Guest Services Managers, Guest Services Assistant Managers and Guest Services Coordinators
• Consistently manage and build relationships with assigned account management teams, venue clients, and all guest services event staff team members to ensure satisfaction and retention with an emphasis on supporting an inverted organizational structure chart
• Maintain, at minimum, monthly in-person or virtual meetings with account clients and document their feedback
• Develop and implement the guest services hiring, training and team member experience programs for guest services account operations
• Implement and oversee major event logistics, guest services staffing and redeployment plans, estimates and operational needs while working closely with account management teams to execute his or her direction
• Direct and oversee the transition process for newly acquired account operations, establishing an operational plan, creating a transition action plan, hiring and training plan, event preparations and equipment/uniform distribution processes
• Implement service measurement best practices and procedures for all accounts, including the development of a secret shopper program and review of guest, client and team member feedback as an effort to improve our guest services account operations
• Direct and assign Managers with annual planning, goals and budget responsibilities
• Inspection of accounts sites during event days and normal business operations
• Adhere to account budget(s) set forth including, but not limited to, overtime percentages, labor percentages, profit rate, open post rate and revenue
• Perform other duties and responsibilities as assigned

Minimum Qualifications

• Located on the western half of the U.S.A
• Willing to travel up to 70% each month to assigned accounts and projects
• Valid Driver's License
• Minimum of seven (7) years of crowd management and guest services experience at a sports/entertainment venue, with an emphasis in business management
• Background in a fast paced, ever changing business environment
• Experience growing a business at a rapid pace to become a market leader
• Passionate and service focused leader motivated by positive interactions with team members, clients, and guests
• Ability to work events during nights and weekends

Physical And Mental DemandsWhile performing the duties of this job, it is required to sit, stand, walk, talk or hear. On occasion, it may be required to climb and work in high places, stoop, bend or reach above the shoulders. Position may also require work in confined spaces and exposure to different types of outdoor weather conditions.Must occasionally lift, push, or pull up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Working EnvironmentThe position is an office-based position with frequent requirements to work at or attend scheduled events in an outdoor environment.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.Ready to Make an Impact?Join us at BEST Crowd Management and be part of a team that creates unforgettable guest experiences. Apply today and bring your expertise to a company that values your skills and dedication!It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.#BEST

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesEvents Services

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