Records Representative - Metropolitan Community College : Job Details

Classification Regular Minimum Pay $19.81 Compensation will be commensurate with the level of the position, education, and experience. JOB DESCRIPTION SUMMARY The Records Representative position provides exceptional customer service through the processing of various paper work and face to face or phone interactions. Assists with the processing of electronic transcripts, name changes, enrollment verification requests, FERPA forms and other forms. This position oversees the scanning, retention and conversion of student records. Including filing documents, submitting state IDs, submitting monthly reports, and performing other tasks as assigned.ESSENTIAL POSITION FUNCTIONS:

• Receives, sorts, and data enters all inbound high school and college transcripts, both electronic and paper.
• Processes inbound calls from the Registrar's office mainline.
• Processes outbound college transcript requests, using Colleague and third-party e-transcript system; contacting students with any account issues.
• Oversees the delivery of monies to the Student Financial Services department.
• Assists students at the One stop Center on a weekly basis.
• Processes name change requests on a weekly basis.
• Removes and maintains a list of student probation holds.
• Processes enrollment verification requests.
• Processes FERPA forms.
• Postings of all official CLEP, AP, ACT, and Dantes scores.
• Oversees the scan/retention/conversion/filing project of student records from paper documents to electronic documents.
• Submits state IDs.
• Maintains overall document integrity, by reviewing forms for accuracy, data entry of information, sending correspondence to students for any missing documentation.
• Assists with the Registrar's office inventory.
• Attends work activities or programs as scheduled or assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of College-supported computer software programs, particularly Ellucian Colleague and thirty party e-transcript software applications.
• Knowledge of general office procedures and proficient keyboarding skills.
• Proficient knowledge of the Microsoft Office Suite.
• Excellent proofreading skills.
• Strong organization skills.
• Possess a great attention to detail.
• Strong customer service skills.
• Ability to work independently and/or as part of a team.
• Ability to demonstrate a positive and professional attitude.
• Knowledge and compliance of FERPA laws regarding confidentiality.
• Ability to effectively work and interact with various cultures and ethnicities.

MINIMUM QUALIFICATIONS FOR EDUCATION AND EXPERIENCE:

• High School Diploma or GED, Associate's degree preferred.
• Three years of full-time experience in records including student records, medical records, finance, accounting, banking, bookkeeping, or human resources.
• Ability to type a minimum of 50 wpm with accuracy.
• Equivalent combination of education and/or work experience considered.
• Ability to travel between campuses for meetings or position responsibilities.
• Must pass a background check.

The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Metropolitan Community College recognizes that an individual with a disability may require an accommodation to enable the candidate to successfully perform a job function. Consideration will be given to reasonable accommodations.