Records Manager - Georgia Department of Public Health : Job Details

Salary: $56,310.72 - $73,677.24 Annually Location : Atlanta, GA Job Type: Full Time Salaried Remote Employment: Flexible/Hybrid Job Number: 2025-10809 Division/Section: ISO/VITAL RECORDS Opening Date: 09/03/2025 Closing Date: 9/21/2025 11:59 PM Eastern Description Pay Grade: M OCCASIONAL SCHEDULE FLEXIBILITY IN RELATION TO OFFICE HOURS & LIMITED TRAVEL REQUIRED. Click HERE for Video Who We Are. We protect lives. The Georgia Department of Public Health (DPH) is the lead agency entrusted by the people of Georgia to protect lives and promote healthy lifestyles in communities throughout the state. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing for and responding to disasters. What We Offer.As a member of the DPH team, you will join a group of passionate individuals dedicated to serving Georgians. Regardless of your role, you will contribute to protecting lives while enjoying a wide range of benefits.

• Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play.
• Enjoy Workplace Flexibility - Experience flexibility in how you work so you can be your best self for you and the people of Georgia.
• Work with a Dynamic and Diverse Team - Collaborate with employees who share ideas and leverage collective strengths.
• Achieve Career Longevity - Take advantage of opportunities for learning and development that support a long-term career.
• Take Part in a Hands-on Working Culture - Work in a unique culture of active engagement and problem-solving, no matter your role.
• Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like yourself.

The Georgia Department of Public Health, State Office of Vital Records (SOVR) is seeking a highly qualified candidate for the position of Manager of Records Management and Support. This crucial role, in collaboration with SOVR leadership, will be responsible for providing both operational and managerial oversight, direction, and support to SOVR-Records Management and Support units & personnel responsible for processing, producing, and amending Georgia vital records & statistics. Job Responsibilities

• Advises State Office of Vital Records (SOVR) leadership on records establishments, request issues, trends, and recommendations to improve the quality and timeliness of service delivery.
• Provides SOVR Special Services Unit, Records Retention Unit, and Search Unit teams with the direction, management, & professional development necessary to facilitate overall team success.
• Responsible for all supervisory activity of team (e.g., hiring, on-boarding, performance and development objectives, corrective action planning, & review of leave requests, etc.).
• Participates in efforts to share best practices to enhance statewide vital records administration.
• Oversees and monitors Special Services, Records Retention, & Search team's policies and procedures regarding establishment of new records and amendment of existing records to ensure consistent practices which optimize automation, prevents fraud and are in regulatory compliance.
• Works with SOVR leadership team to streamline processes for tracking and effectively fulfilling Records Management and Support service requests.
• Oversees the monitoring and adherence to policies impacting Records Management and Support.
• Supports the development and implementation of standard operating procedures (SOPs) related to Records Management and Support business units and workstreams.
• Establish, gather and reviews key metrics for measuring the quality and timeliness of Records Management and Support deliverables to identify both opportunities and areas for improvement. In coordination & consultation with the DPH Agency Records Management Officer, develops a records strategy for the SOVR which oversees implementation plans to address past and current records management issues & that supports automation and an electronic records management approach that minimizes paper, maximizes search capability, and ensures document security.
• Oversees complex paper record search processes, the fulfilment of time-sensitive legislative and constituent requests, & the monitoring of business unit process improvements and automation.

Minimum Qualifications Bachelor's degree in operations management, business administration, or a related field which includes three (3) years in a managerial or supervisory role; or Seven (7) years of related professional experience which includes three (3) years in a managerial or supervisory role; or Three (3) years of experience required at the lower level Mgr, Business Ops (GSM010) or position equivalent. Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year. PREFERRED QUALIFICATIONS: Preference will be given to applicants who in addition to meeting the minimum qualification possess:

• Master's degree in public administration, government, operations management, records administration, or related field.
• Demonstrated experience leading process improvements, particularly related to the streamlining of internal processes & the modernization of paper-based work methods.
• Experience developing, documenting, & implementing standard operating procedures (SOPs).
• Familiarity with establishing metrics, key performance indicators (KPIs), & similar methods for measuring & tracking productivity in relation to product quality & service delivery time.
• Experience overseeing the compliance & processes of multiple business units.
• Strong record of personnel & performance administration, supervision, & management.

Additional Information The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break. Employment Information State of Georgia employees are subject to the rules of the State Personnel Board regarding salary. DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials. The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check. Relocation assistance is not provided. In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department. ADA Statement DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email [email protected]. DPH is an Equal Opportunity Employer Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not receive an interview. DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified. BENEFITSStandard Benefits for Full-Time Salaried Employees In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance. Standard Benefits for Part-Time Employees Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave. Standard Benefits for Full-Time Salaried Employees In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance. Standard Benefits for Part-Time Employees Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave. 01 The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?

• Yes
• No

02 What is your highest level of education completed?

• Doctorate's Degree
• Master's Degree
• Bachelor's Degree
• Associate's Degree
• High School Diploma
• GED

03 Are you a current employee of the Georgia Department of Public Health?

• No
• Full Time Employee
• Part Time Employee
• Temp or Contractor
• Intern
• Volunteer

04 Do you have seven (7) years of related professional experience which includes three (3) years in a managerial or supervisory role?

• No
• Yes

05 Do you have experience with the development and implementation of standard operating procedures (SOPs) related to Records Management and Support business units and workstreams?

• Yes
• No

06 Do you have a Master's degree in public administration, government, operations management, records administration, or related field?

• No
• Yes

07 How many years of experience do you have managing a program portfolio of multiple projects?

• None
• Less than a year
• 1 year
• 2 years
• 3 years
• More than 4 years

Required Question