Records Management Coordinator - Citizens Bank : Job Details

The Records Management Coordinator also known as Mortgage Document Custodian Specialist is responsible for the detailed review, validation, and management of mortgage collateral documents to ensure compliance with investor, regulatory, and internal standards. This role also plays a key part in developing and maintaining operational procedures to support document custody functions and ensure audit readiness. Key Responsibilities:Review and Validate Collateral Documents:Examine original mortgage documents (e.g., promissory notes, security instruments, assignments, title policies) for completeness, accuracy, and compliance with investor guidelines. Identify and resolve document exceptions or deficiencies in coordination with internal teams and external partners. Procedure Development and Documentation:Create, update, and maintain standard operating procedures (SOPs) for document custody processes. Ensure procedures align with investor requirements (Fannie Mae, Freddie Mac, Ginnie Mae, etc...Management, Records, Coordinator, Operations, Mortgage, Banking, Collateral