Records Associate II - Henry Ford College : Job Details

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HFC offers an opportunity for a Records Associate II. The role involves data entry related to registration processes, including course adding/dropping, grade adjustments, address changes, transcript processing, and document imaging. Knowledge of college policies is essential to interpret and resolve student requests sent via email, phone, or other electronic means.

Schedule: Two positions available:

• First position: onsite hours from 10am-6:30pm Monday-Thursday, 8am-4:30pm Friday.
• Second position: onsite hours from 9am-5:30pm Monday-Thursday, 8am-4:30pm Friday.

Occasional evening or weekend hours may be required depending on needs.

Qualifications:

• Associate degree from a regionally accredited institution or equivalent education/experience.
• One year of experience in higher education, preferably in records, registration, or enrollment services.

Preferred Skills:

• 1-2 years experience with student information systems like Colleague, Banner, or PeopleSoft.
• Customer service experience.
• Excellent interpersonal, decisiveness, problem-solving, external awareness, and accountability skills.
• Proficiency in analytical skills, Microsoft Office, handling confidential records, effective communication, multitasking, and adaptability.

The successful candidate will demonstrate a customer service mindset, professional judgment, and the ability to work both independently and collaboratively. Responsibilities include processing requests, supporting students and staff, maintaining confidentiality, and collaborating with external partners. The role may also involve supporting campus events and participating in training sessions.

This job is currently active. To apply, visit hfcc.edu/jobs.