Records Analyst - Williamson County, TX : Job Details

Salary: $31.19 Hourly Location : Georgetown: 911 Tracy Chambers Ln, TX Job Type: Full-Time Job Number: 14.03099 Department: 911 Communications Opening Date: 09/05/2025 Closing Date: 9/19/2025 11:59 PM Central FLSA: Non-Exempt JOB SUMMARY Reporting directly to the Staffing Coordinator, responsible for serving as the Custodian of Records and responds to requests for information submitted to the department in compliance with department, County, Local, State, Federal, and other regulatory agency guidelines, regulations, and laws. Assists with recruiting for the department and it's hiring and selection process. EXAMPLES OF WORK PERFORMED

• Serves as the Custodian of Records for the department
• Processes Open Records Request and other internal and external requests in accordance with department and County policy
• Assists the Compliance Division Manager in planning, developing, recommending, resolving, and implementing executive level policies and procedures
• Demonstrates exceptional decision-making skills, interpersonal skills, and analytical assessments of current processes
• Assists with recruiting for the department and the hiring and selection process
• May assume the duties of the Compliance Division Manager, as deemed by the Department Director
• Assists in evaluating and increasing the effectiveness and efficiency of their job duties
• Knowledgeable of policies governing the division, as well as department policies and procedures, and Local, State, and Federal regulations
• Informs the Compliance Division Manager and other designated personnel of concerning work progress, barriers, and red flags
• Attends meetings, conferences, and training as required
• Investigates internal and external complaints as directed by the Compliance Division Manager and ensures all complaints are thoroughly and objectively investigated
• Assures the maintenance and completion of records, reports, and other information
• Maintains applicable certifications and licenses
• Suggests improvements to development, implementation, evaluation and maintenance of the department's Compliance Program
• Performs risk assessment/analysis and recommends measures to mitigate identified risks
• Acts as a representative of the department for in-person events
• Assists in the oversight of ongoing program reviews related to the Hiring and Selection process and Custodian of Records areas of the division
• Evaluates the needs of the department to identify gaps, and makes recommendations to the Compliance Division Manager to mitigate those gaps
• Verifies that all policies, procedures, guidelines have been documented, implemented, communicated and are being adhered to
• Maintains a legitimate and reliable process for completing records requests
• Maintains a highest degree of professionalism and confidentiality
• Readily complies with departmental and county-wide policies and procedures
• Performs related special projects as assigned

ORGANIZATION RELATIONSHIPS

• Reports directly to - Staffing Coordinator
• Direct Reports - No

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
• Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects
• Position involves continual use of a computer keyboard and other peripheral devices

ENVIRONMENTAL FACTORS

• Work is primarily indoors in an air-conditioned environment
• High-volume, fast-paced environment

IRREGULAR HOURS

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required to meet deadlines and accuracy requirements
• Non-essential Personnel for Emergency Situations; at the discretion of the Department Director
• Regular attendance is required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change. MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• One (1) year of experience in public safety telecommunications as a 911 call taker
• One (1) year of experience as a Law Enforcement or Fire/EMS dispatcher
• Completion of all requirements of a Telecommunications Officer
• Knowledge of local, state and federal policies, procedures, regulations and laws as they pertain to Emergency Communications, CJIS, Criminal History, and HIPAA compliance standards
• Knowledge of modern office procedures and computer equipment
• Experience with Texas Commission on Law Enforcement (TCOLE) regulations and documentation requirements

LICENSES AND CERTIFICATIONSRequired within thirty (30) days of employment

• Valid driver's license

Required within one (1) year of employment

• Completion of the Texas Commission on Law Enforcement (TCOLE) Telecommunicator course
• Federal Emergency Management Agency (FEMA) Incident Command System (ICS) 100, 200, 700, 800
• Texas Crime information Center (TCIC) and National Crime Information Center (NCIC) full access certifications

PREFERRED QUALIFICATIONS

• Prior legal experience working with open records and advanced knowledge of government agencies and Public Information Act regulations

EMPLOYMENT TESTING Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes
• Motor Vehicle Record check: Yes
• Drug screening: Yes
• Physical exam: No
• Psychological exam: No
• Additional: N/A

SUPPLEMENTAL INFORMATION A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) ###-#### or visit our website at . Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department. TOBACCO FREE WORKPLACE POLICY Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment. Williamson County offers a full range of employee benefit programs for eligible full-time employees, retirees, and their families. These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; short- term disability and long-term disability insurance; and flexible spending accounts for health care and dependent care reimbursements. To review our benefit options and associated costs, click here to visit our interactive benefits cost estimator. The County also provides retirement benefits. Full-time & part-time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation). In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays. For more details please contact Williamson County Human Resources at 512-###-####. 01 Do you have a high school diploma, or equivalent?

• Yes
• No

02 Do you have one (1) year of experience in public safety telecommunications as a 911 call taker?

• Yes
• No

03 Do you have one (1) year of experience as a Law Enforcement or Fire/EMS dispatcher?

• Yes
• No

04 Do you have knowledge of local, state and federal policies, procedures, regulations and laws as they pertain to Emergency Communications, CJIS, Criminal History, and HIPAA compliance standards?

• Yes
• No

05 Do you have knowledge of modern office procedures and computer equipment?

• Yes
• No

06 Do you have experience with Texas Commission on Law Enforcement (TCOLE) regulations and documentation requirements?

• Yes
• No

07 Do you currently possess, or have the ability to obtain, a valid driver's license within 30 days of hire?

• Yes
• No

Required Question