RECEPTIONIST - Per Diem - Universal Health Services : Job Details

The receptionist ensures the communication and customer service operation of the hospital is provided timely and effectively at all times and provides professional customer relations to a patient population of ages 5-90+. Answers questions and gives information in person or over the telephone, based on knowledge of the hospital and regulations. Manages a multi-line phone system. Presents a good first impression to persons entering the hospital. The receptionist will interface with all visitors and the general public as well as hospital staff.

Why join the Palm Point team? We empower and inspire patients and employees. We are an environment that puts patient care first. One of the most rewarding aspects of working at Palm Point is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. Supportive and responsive leadership. You are never alone, as you are part of a large network of peers and leaders that routinely exchange ideas and review current topics within the industry. Having the opportunity to grow, learn, and advance in your career.

Palm Point Behavioral Health is a 74-bed behavioral health hospital located in Titusville, Florida minutes from Cape Canaveral. Palm Point Behavioral Health treats adults, children and adolescents that suffer from a wide range of behavioral health diagnoses including, depression, anxiety and substance abuse in a modern and well-appointed facility. Palm Point behavioral health offers inpatient treatment options and serve communities in Brevard County and beyond. Titusville, located on Florida's Space Coast, is approximately 30-miles north of historic Cocoa Beach, and 40-miles east of Orlando's famous theme parks. In Titusville, you can tour the Kennedy Space Center Visitor Complex, Merritt Island National Wildlife Refuge and Canaveral National Seashore. Not only do you have the abundance of activities along the Atlantic shore, but Titusville also offers an ideal climate, close proximity to multiple dining and shopping options, and a very friendly community.

One of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World's Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies. Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve. Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

Mission Statement: To provide superior quality healthcare services that: PATIENTS recommend to family and friends, PHYSICIANS prefer for their patients, PURCHASERS select for their clients, EMPLOYEES are proud of, and INVESTORS seek for long-term returns.

EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Qualifications

• Knowledge of all disaster, fire and internal emergency plans and procedures.
• Maintains confidentiality procedures for all patients, visitors and vendors to the hospital.
• Demonstrates the security procedures by screening and directing visitor, patients and vendors as they enter the building.
• Ability to communicate effectively, both orally and in writing.
• Demonstrates the ability to screen and direct incoming calls as well as act as a message center.
• Demonstrates the hospital's customer services standard.
• Knowledge of the transportation options to and from the hospital; Ability to give directions.

• Operates telephone to relay incoming, outgoing, interoffice, and message center calls.
• Facilitates the implementation of security procedures by screening and directing visitors and patients as they enter the building.
• Ensures the safety of patients, staff, and visitors in the event of an incident or emergency.
• Acts as information clerk.
• Performs responsible clerical tasks under general supervision using knowledge of office procedures and hospital regulations.
• Maintains on-call lists for Administration, Doctors, PRN Pool, Pharmacy, Maintenance and others as necessary.
• Contacts Fire and Police Departments as dictated by policy.
• Makes visitors feel comfortable and assures that they will receive immediate attention from the appropriate person.
• Sells meal tickets and accounts for funds.
• Maintains confidentially procedures for vendors and visitor.
• Trains other personnel in performing relief telephone functions.
• Receives and releases interoffice delivery and Federal Express packages.
• Performs all other duties as assigned.