Receptionist - Part time - Mass General Brigham : Job Details

Site: Spaulding Nursing and Therapy Center Brighton, Inc.

Mass General Brigham relies on a wide range of professionals to advance its mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We invite all applicants to join us and experience what it means to be part of Mass General Brigham.

This is a PART TIME position - 18 hours per week. Applicants must be able to work the following schedule:

Week 1 Sunday 3:30p-9p Tuesday 3:30p-9p Thursday 3:30p-9p

Week 2 Tuesday 3:30p-9p Thursday 3:30p-9p Saturday 3:30p-9p

The weekend requirement is every other weekend; rotation is included in the set schedule, approx. 2 weekends per month.

Job Summary

Operates multiple-call telephone and directs calls to the appropriate person or department. Greets patients, visitors, vendors, and other guests. Ensures that visitors are properly badged and escorted to the correct office. Maintains pertinent telephone and visitor records. Performs routine clerical tasks such as light typing or related duties. This position does not involve patient care.

Essential Functions

• Greets and welcomes guests and visitors within an inpatient or outpatient facility.
• Provides current information about the location of patients.
• Answers and transfers phone calls to appropriate patient rooms and departments.
• Assists with taxi and parking services.
• Assists with security procedures (e.g., issues badges, ensures proper completion of visitors' log) and ensures health protocols are followed by visitors.
• May act as a concierge, greeter, or information associate.

Qualifications

Education: High School Diploma or Equivalent required. Experience receptionist experience 0-1 year preferred. Licenses and Credentials: None required.

Knowledge, Skills and Abilities: Computer skills (Microsoft Office), strong follow-up and resolution, ability to prioritize and manage multiple tasks, strong patient/customer service skills, willingness to learn new software systems and technology, and ability to adapt actions in relation to others actions.

Physical Requirements

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Constantly
• Lifting/Carrying: Occasionally 20-35 lbs
• Pushing/Pulling: Rarely
• Vision, Hearing, Speaking: Constantly
• Other: Fine motor, dexterity, and mobility as listed

Work Location Onsite 100 North Beacon Street

Schedule Weekly hours: 18; Employment type: Per Diem; Work shift: Rotating; Remote Type: Onsite

Pay Range $17.36 - $23.80 per hour

EEO Statement

Spaulding Nursing and Therapy Center Brighton, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We provide reasonable accommodations for applicants with disabilities in the job application process and interview process, to perform essential job functions, and to enjoy benefits of employment. For accommodation requests, contact Human Resources at (857) ###-####.