Receptionist - Lexus of Ann Arbor - Germain Automotive : Job Details

Germain Lexus of Ann Arbor is looking for a talented individual to join our team as a receptionist! This is a full time position with working hours Monday - Friday 8:00 a.m. - 6:00 p.m. Hourly compensation for this role is $15.00. WHY YOU'LL LOVE IT HERE Germain Automotive Partnership is known for high Member retention, and a big reason for that is the quality of our competitive job benefits combined with the way we treat our members. Some of these benefits include: Voluntary Medical Insurance Voluntary Dental /Vision Savings and Retirement 401(k) Plan Special Employee Pricing for New & Used Vehicle purchases Special Employee Pricing for Servicing Your Vehicle Responsibilities

• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

• Experience with Microsoft Office suite is a plus
• Available to work flexible hours to include weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance

• Experience with Microsoft Office suite is a plus
• Available to work flexible hours to include weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• A valid driver's license is required
• Ability to pass a pre-employment background check and drug screening is required