Receptionist - Catholic Charities of Ingham, Eaton & Clinton Counties : Job Details

Job Summary Greet and receive clients, partners, visitors, and the general public, both personally in the reception area and over the telephone. Assist clients with their requests; announce clients and visitors to the appropriate staff; transfer telephone calls to staff and/or voicemail as directed. Key Responsibilities

• Answer and Direct Calls: Professionally manage incoming telephone calls, ensuring they are promptly directed to the appropriate staff member or program.
• Welcome Clients and Visitors: Greet all clients and visitors warmly, assist them in locating the correct staff member or program, and provide exceptional customer service at all times.
• Foster Positive Interactions: Maintain a positive and professional demeanor when interacting with clients, visitors, and staff, consistently representing the Agency's values and mission.
• Cultural Sensitivity: Demonstrate respect and sensitivity to the cultural and linguistic differences of clients, visitors, and colleagues.
• Manage Mail and Packages: Receive, sort, and distribute incoming mail and packages (e.g., U.S. Mail, UPS) to the appropriate staff or department on the same day.
• Distribute Transportation Resources: Administer bus passes and ensure accurate tracking or record-keeping as needed.
• Assist Clients with Forms: Provide support to clients in completing service request forms and other relevant paperwork.
• Reception and Administrative Support: Serve as backup for other reception or administrative duties across the agency as needed, ensuring smooth daily operations.
• Other Duties as Assigned: Undertake additional tasks as directed to support the agency's mission and operations.

Qualifications

• Education: High school education
• Experience:
  • Comfort and proficiency with operating a multi-line phone system
  • Strong organizational skills and the ability to handle multiple tasks simultaneously
  • A friendly, approachable demeanor with a commitment to exceptional customer service
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar software
  • Experience working in a multicultural or nonprofit environment
  • Ability to speak a second language is a plus, but not required
  • Strong problem-solving skills and attention to detail
• Required Licenses, Certifications, and Training: N/A

Personal Attributes Anticipated

• Mission-Driven: Demonstrates a deep commitment to the mission and values of Catholic Charities of Ingham, Eaton, and Clinton Counties, and incorporates them into daily work
• Collaborative Team Player: Thrives in a team environment, contributing positively and working effectively with others to achieve shared goals
• Solution-Oriented Problem Solver: Proactively identifies challenges and develops practical, innovative solutions to address them
• Culturally Sensitive: Demonstrates awareness and respect for the cultural diversity of both colleagues and clients, fostering an inclusive and supportive environment
• Integrity: Upholds a strong moral character, consistently doing what is right, and responsibly using time and resources to serve the organization's mission

Work Environment & Physical Demands

• This position is on-site and may not be eligible for remote work
• Attendance at occasional meetings or events outside regular business hours is required
• The role involves working with sensitive or potentially traumatic information and direct interaction with individuals or families in crisis
• Physical requirements include frequent use of hands for handling objects, tools, or controls; talking, bending, squatting, twisting, climbing, kneeling, reaching, and occasionally lifting or carrying up to 30 pounds
• Vision requirements include close-up work, distance vision, and the ability to adjust focus
• The work environment may involve varying degrees of physical discomfort and occasional loud noise
• Occasional driving, potentially with Clients, during the workday may be needed for operational purposes
• Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions

Comments: This job description is intended to outline the essential functions, general supplementary tasks, and key requirements for successful performance in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional tasks may be assigned, and management reserves the right to modify duties as needed.