Receptionist - Michigan Staffing : Job Details

Over the last 30 years, Plymouth Physical Therapy Specialists has cultivated a state-of-the-art physical therapy practice focusing on putting our patients' needs first. Our collaborative team is armed with diverse professional skills to help our patients with outpatient needs, spanning orthopedics, sports injuries, joint replacement, industrial rehabilitation, pediatrics, and geriatrics. Our staff is equipped to provide the latest, research-backed treatments for a maximized rehabilitation experience.

We seek a professional, friendly, organized front desk receptionist to join our growing team in Wixom. You will coordinate all functions necessary for an efficient and productive patient flow between check-in, treatment, and check-out. You will serve as the main point of contact for all non-clinical patient services, which includes managing the patient scheduling process, collecting, posting, and depositing patient payments, maintaining patient charts and electronic medical records, keeping the front desk area organized, and providing excellent customer service to our patients. Clinic hours are 6:00 AM - 7:00 PM. Some Saturdays may be required.

• Obtains and enters new patient demographics; updates patient information, as necessary, in the computer system to maintain accuracy for billing.
• Obtains insurance information as required by office policies.
• Verify insurance benefits/obtain authorizations as needed to process patients for services.
• Collect all co-pays and balances, as required by office policies.
• Review all forms for accuracy and completion according to office policies.
• Schedules patient appointments at check-out.
• Answers phones and transfers to appropriate staff.
• One of the key responsibilities of the front desk receptionist is to maintain a clean and orderly waiting area, contributing to the overall patient experience and reflecting our commitment to providing quality care.
• Adheres to HIPAA regulations and guidelines, ensuring the utmost privacy and trust for our patients.
• Completes additional tasks to assist the Director and Practice Manager as necessary, providing an opportunity to learn and grow within the healthcare administration field.

• Must have 1+ years of previous knowledge in a medical front office preferred.
• Excellent telephone skills.
• Must be proficient in Word and Excel.
• Previous experience with medical software is preferred.
• Team player attitude, energetic, focused on excellent customer service.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.