Receptionist - TOTAL REHAB : Job Details

About Us:

We are a busy, patient-focused medical office specializing in pain management. Our dedicated team of healthcare professionals provides compassionate care to patients managing acute and chronic pain. We are looking for a reliable, professional, and detail-oriented Receptionist to join our front office team and help create a welcoming environment for our patients.

Position Summary:

The Receptionist is the first point of contact for patients, visitors, and vendors. This role requires excellent customer service, organizational, and communication skills to ensure smooth daily operations in a fast-paced medical environment.

Key Responsibilities:

Greet patients and visitors with professionalism and warmth

Answer and route phone calls promptly and accurately

Schedule, confirm, and manage patient appointments

Verify insurance information and collect co-pays and balances

Maintain accurate patient records and update demographics

Assist patients with intake paperwork and guide them through check-in/check-out processes

Communicate effectively with medical staff to coordinate patient flow

Handle confidential information in compliance with HIPAA regulations

Perform general administrative tasks including filing, scanning, and correspondence

Qualifications:

High school diploma or equivalent required; college preferred

Prior medical office or receptionist experience strongly preferred

Knowledge of medical terminology, insurance verification, and EMR systems is a plus

Strong interpersonal skills with a focus on patient care and customer service

Ability to multitask and stay organized in a busy environment

Proficient in Microsoft Office and comfortable with computer-based scheduling systems

Professional appearance and demeanor

What We Offer:

Competitive pay based on experience

401K

Health, dental, and vision insurance options

Paid time off and holidays

Opportunities for growth and training within a supportive team

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