Receptionist - Wisconsin Staffing : Job Details

Love what you do. Support the pros behind the shows! Work for a company that treats its employees like family! After all, Full Compass Systems is a family-owned business that has almost 50 years' worth of building relationships with its employees and customers. We are a one-stop shop for anything audio, video, lighting, and musical equipment related. We work with Fortune 100 companies, start-up companies, and every type of organization in between. Our benefits include: On-Site Restaurant Volunteer Time Off Paid Time Off Health/Dental/Vision Insurance 401(k).

Position Summary: The Receptionist answers the phone in a friendly, helpful manner; directs calls to the appropriate person or department; and greets customers and visitors.

Essential Job Functions:

• Answer incoming calls in a pleasant, helpful manner and direct/transfer them to the appropriate person/department.
• Greet and assist customers, visitors, and vendor reps as they arrive; provide vendor reps with a vendor packet.
• Provide callers with information such as company address, directions, fax numbers, website address, etc.
• Notify staff of deliveries to the front desk.
• Enforce PCI compliance by requiring visitors and vendors to sign-in and wear a visitor or vendor badge.
• Maintain AX customer database by completing daily leads distribution and monitoring the Account Management Inbox.
• Utilize SalesForce for customer information management.
• Complete weekly assigned projects dictated by the Sr. Manager, Sales Operations.
• Demonstrate predictable and consistent attendance.

Requirements:

Required Education and Experience: High school diploma, or equivalent. 1+ years of office experience required.

Preferred Education and Experience: Customer service experience preferred. Experience using AX.

Qualifications:

Working knowledge of Microsoft Office Suite. Competencies: Effective team player. Ability to prioritize and manage multiple projects at once. Excellent verbal and written communication skills.

Affirmative Action/Equal Opportunity Employer. Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.