Receptionist - Salvation Army Southern Territory : Job Details

Schedule/Hours: M-F 8:00 a.m. 4:30 p.m. with a 30-minute lunch break (40 hours per week).

This position is responsible for:

Answering the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing.

Key Responsibilities:

• Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
• Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
• Receives, responds to, and assists people requesting social service assistance; assists in registering clients; maintains supply of maps and phone numbers for social services; locates appropriate personnel to assist visitors.
• Records and updates statistical information; ensures the accuracy and completeness of the same.

Physical Requirements and Working Conditions:

• Ability to direct phone calls to the appropriate person or destination.
• Ability to screen calls in a courteous and tactful manner, make appointments and inform of documentation required for services.
• Ability to maintain an adequate supply of applications, informative materials and/or brochures for distribution to visitors.
• Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Health, Dental and Vision Insurance
• Paid Time Off and Holiday Pay
• Retirement Plan
• Life Insurance and more!

• High school diploma or G.E.D AND
• Prior experience working with the public performing customer service or receptionist responsibilities OR
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Equal Opportunity Employer: Veterans | Disabled