Receptionist - NRF : Job Details

We are a global law firm with a powerful strategic focus and real momentum. Our industry-focused strategy is seeing us take on pioneering work in places that others have yet to reach. Our shared values define our culture and our workplace. You will find us to be unusually collegial, team-oriented, and ready to innovate. We work seamlessly across practices, offices and around the world. This elimination of boundaries has allowed us to evolve into a law firm that works as hard for its culture as it does for its clients.

The position in our New York office requires a professional and detail-oriented candidate who is able to provide a high level of customer service. The ideal candidate will possess strong communication and organizational skills and must be an independent worker who is also able to work well in a fast-paced environment. This position reports to the Office Administrator.

• Greet clients and visitors and manage telephones, simultaneously
• Follow firm security procedures and protocol for all visitors, ensuring guests are registered with security, identified and properly escorted by firm personnel
• Manage requests for visiting attorney offices
• Remain current with the structure of the firm including offices, practices, and hierarchy of firm personnel in order to best serve our in-bound callers, connecting them to their party the first time
• Assist with the scheduling of conference rooms utilizing Event Management software and ensures seamless client services including but not limited to arrangements for video conferencing and computer equipment

Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Minimum one year of customer service or reception experience in a large office environment, preferably in a professional services firm
• High school diploma required; Bachelor's degree preferred
• Excellent written and verbal communication skills including tactful interaction with other professionals
• Professional, positive attitude and strong commitment to customer service
• Proficiency in Microsoft Office Suite
• Ability to manage multiple projects at one time and ability to effectively adapt to changing priorities while maintaining a calm demeanor during stressful situations
• Demonstrate initiative, strong work ethic, and willingness to learn new skills
• Ability to analyze alternatives and to solve problems decisively
• Reliable and punctual
• Flexibility to work overtime when required

Employees are entitled to compensation commensurate with skill and experience. The full-time base annual salary for this position in the New York City market is expected to range between $48,000 and $52,000. This range represents the firm's good faith and reasonable estimate of the range of possible compensation at the time of posting for a position in New York City. Salaries in other markets will vary depending on market data. Bonus opportunities are non-guaranteed and are dependent upon individual and firm performance.

Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical plans, dental, vision, life, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full-time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys.

In addition to the Firm's health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generous paid parental leave benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn, or adopted child(ren). Employees are also entitled to 11 Firm holidays.