Receptionist - Illinois Staffing : Job Details

Receptionist position will be responsible for answering all incoming calls, directing calls to appropriate associates and greeting visitors and supporting badge requests to include paperwork and printing/assembling badges. This position will also assist HR and other Account Teammates with administrative duties, including developing PowerPoint presentations and tracking KPI metrics. Maintain a clean and neat appearance of the lobby and coordinate work requests including entering them into the Corrigo and communicating to the EMCOR Maintenance Team or Vendor to resolve. The receptionist may also be required to conduct safety and operational inspections and audits, escort vendors, support shipping and receiving, manage breakrooms to include ordering and restocking with snacks, paper products, food, etc. The receptionist will also support the account team to track, report and train EMCOR teammates and Vendors on various platforms, this could include ISNet, Interplay, KPA Flex, Corrigo, iValua, etc. The receptionist will support EMCOR account team with vendor scorecards and participate in vendor QBR's and support Customer and/or account team with catering events and any other duties identified by the EMCOR Account Leadership.

Essential Duties and Responsibilities:

• Handle incoming calls, greet visitors, support badge requests and ensure the lobby areas have a clean/neat appearance.
• Support EMCOR Account Team with administrative tasks/duties, including building presentations, tracking metrics, organizing and maintaining SharePoint files and any other code required documentation.
• Coordinate work requests with EMCOR Maintenance Team and/or Vendors to ensure completion. This includes working within EMCOR Via (EMCOR technology platform to include Corrigo)
• Conduct audits, escort vendors, manage breakrooms, support shipping and receiving duties and tasks.
• Provide operational training on various EMCOR technology platforms.
• Manage conference room requests and help resolve any issues.
• Any other duties assigned by management.

Qualifications:

• Education: HS Diploma or GED
• Business Experience: 2-3 years of proven experience providing excellent customer service in receptionist role
• Licenses/Certifications: N/A
• Computer Skills: MS Office Suite (including but not limited to PowerPoint, Excel and Word) and Outlook
• Experience with a Computer Maintenance Management System (CMMS) a plus.

Language Skills: English; written and spoken for interface with client personnel

Written and Oral Communication Skills: Excellent written and verbal communication skills. Demonstrated customer services skills. Strong organizational and multitasking skills. Positive, energetic, and possess a professional personal presentation.

SUPERVISORY SKILLS: Engage associates to complete tasks efficiently and with a positive attitude. Ability to coach associates in a constructive manner. Leads by example and practical applications.

PROFESSIONAL SKILLS: Exhibit business acumen and the ability to analyze business issues. Provide solutions that address and align to broader business requirements and strategic initiatives. Collaborate across business functions within EFS and with the customer to leverage expertise. Define priorities that result in greatest organizational impact and complete successful execution.

SAFETY FOCUS: Embrace a culture focused on creating and operating in a safe work environment. Follow all workplace and trade safety laws, regulations, standards, practices and policies at all times. Attend safety training. Wear personal protective equipment when applicable. Report all safety issues, concerns and violations.

ETHICAL CONDUCT: Complete work in a safe manner. Follow policies and procedures as outlined by law, company and customer. Treat co-workers, supervisor and customer with mutual trust and respect. Always follow the anti-harassment policy.

COMMUNICATION SKILLS: Give and receive instructions in a clear and professional manner. Communicate effectively with supervisor.

RESULTS DRIVEN: Accurately complete tasks in timely and consistent manner. Ability to understand and carry out instructions. Follow a disciplined approach to complete daily activities.

INITIATIVE: Strong organizational and analytical skills. Willing to go above and beyond to satisfy the customer. Work with minimal supervision.

INTERPERSONAL SKILLS: Work cooperatively within a team. Display strong customer service orientation. Build positive relationships with co-workers, supervisor and customer.

PERSONAL RESPONSIBILITY: Arrive on time and prepared for work. Flexible and able to adapt to changing business needs.

Physical demands: Frequent office deskwork, requiring sitting, using phone, and computer. Regularly requires extensive walking when performing site audits and physical building checks. Occasionally it requires climbing, stooping, kneeling, crouching, steps, ladders and lifting 50 pounds.

Work conditions: Potential mix of office and manufacturing environment with varying levels of noise. Can be loud, with extreme hot/cold temperatures, dust, oil, and debris. Occasionally requires presence on construction projects. The following safety equipment may be required: steel toe shoes, hearing protection, hardhat or bump cap and eye protection. Potential overnight travel required.