Receptionist (Client Services) - Ingram Content Group LLC : Job Details

Ingram Content Group (ICG) is hiring a Receptionist to support our Headquarters Offices in La Vergne, TN just outside Nashville. In this role, the Receptionist will maintain a high degree of knowledge regarding all Ingram policies, services, and procedures as detailed in the Basic, Advanced, and Specialty levels of the Customer Care certification process. You will demonstrate a high level of professionalism and courtesy when greeting associates, directing visitors, and answering switchboard phone calls. Youll respond to inquiries with a high degree of knowledge regarding all business units of ICG and all internal departments within each of these units. The Receptionist will represent the company by speaking and writing with refined, business-like vocabulary to ensure quality standards are met. You will ensure efficiency and accuracy when handling and resolving customer inquiries by maintaining a high degree of both product knowledge and knowledge of Ingram business units. Finally, you...Client Service, Receptionist, Customer Care, Education, Business Services, Skills