Receptionist Ankeny Clinic - Trinity Health : Job Details

Employment Type Full timeShift Day ShiftDescription At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities that means not only when you are sick but keeping you well.MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa's largest medical center, with 802 beds available. The hospital is one of the Midwest's largest referral centers.With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa's largest employers.Job Summary / Purpose Under direct supervision, Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.Essential Key Job Responsibilities Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.Answer phone calls and direct them appropriately.Schedule appointments according to office guideline.Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.Prepare charts for patient appointments making sure all necessary information is complete.Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.Other duties as assigned by management.Minimum Qualifications Must be 16 years of age.Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.