Receptionist and Customer Service Specialist - Winston-Salem State University : Job Details

The Receptionist and Customer Service Specialist serves as the first point of contact for residents, visitors, and staff within the Department of Housing and Residence Life. This role is essential in fostering a welcoming environment and providing exceptional customer service. The specialist will manage daily operations at the front desk, address inquiries, and ensure smooth communication between residents and maintenance team members. This position will provide daily follow ups on submitted work orders to ensure timely completion and satisfaction. Key Responsibilities: Front Desk Operations: Greet and assist residents, visitors, and staff in a professional and friendly manner. Manage phone calls, emails, and in-person inquiries, providing accurate information and assistance. Customer Service: Address resident concerns and inquiries regarding housing policies, services, and resources. Develop and maintain positive relationships with residents, promoting a supportive community atmosphe...Customer Service, Customer Service Specialist, Receptionist, Specialist, Operations, Housing, Retail