Reception Team Member (Full-Time) - Whalar Group : Job Details

As a Reception Team Member, you'll be the first friendly face that members, creators, and guests meet when they arrive at the Brooklyn Campus. You'll provide warm, professional hospitality while keeping daily reception operations running smoothlyfrom member check-ins to event support. You'll also help foster connections, answer questions, and support campus operations so that every guest has a seamless and inspiring experience.

Here's what you'll do day-to-day:

• Greet and assist members, creators, and guests with warmth and professionalism.
• Manage reception operations including check-ins, meeting room bookings, and AV requests.
• Serve as a resource for members by answering inquiries and providing guidance on campus events and services.
• Support events and activations with check-ins, setup, and logistics coordination.
• Collaborate with AV, security, and hospitality teams to ensure smooth event execution.
• Become proficient in CRM tools (PeopleVine) to manage memberships, attendance, and communications.
• Engage with members to foster community connections and encourage campus engagement.
• Keep the reception and public areas clean, organized, and professional at all times.
• Identify and escalate facility, member, or guest issues to leadership promptly.
• Spark joy, creativity, and connections in every member and guest interaction.

Here's what we're looking for:

• 2+ years of hospitality or customer service experience (event, production, gym, or member-focused settings preferred).
• Familiarity with, or eagerness to learn, CRM/campus management tools (PeopleVine a plus).
• Strong communication, multitasking, and problem-solving skills.
• Professional, guest-first mindset with the ability to adapt in a fast-paced environment.
• Flexibility to work evenings and weekends for events and activations.
• Comfortable working across diverse spacesfrom large theaters to intimate studios.

Physical Requirements:

• Ability to stand for long periods.
• Ability to lift, push, or carry up to 25 lbs.
• Comfortable working in both high-traffic public areas and specialized studios.

Our values:

At The Lighthouse, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.

The Lighthouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.