Reception / Runner - JLL : Job Details

JLL Empowers You To Shape A Brighter Way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What This Job Involves

The Reception/Runner Position is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for not only delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service but also covering other positions and maintaining their assigned floors. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace environment. This position provides the unique opportunity to become an expert in both soft and hard services and will allow the opportunity to learn and grow in a fast paced environment.

Your Day To Day

Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations

Provide adequate coverage for receptionists during break or PTO

Visibly engaged and well known in the workplace, regularly assists customers and guests with their needs

Provide secondhand support to mailroom during down time.

Stock and maintain assigned floors, from stocking snacks, copier rooms, pantry supplies etc

Ability to build connections and network throughout the hospitality industry.

Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions

Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services

Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident

Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Assist support for meetings, reception, and personal support

Act as a central point of contact, providing information and wayfinding for the building, services, and activities

Implement and monitor standards of service to meet and exceed expectations

Assist maintenance Lead when applicable

Sound Like You? To Apply You Need:

Minimum 3- 5 years previous customer service, facility/office services & hospitality related experience.

People Person: The best part of serving others is creating experiences for them that go beyond the expected

Flexibility and positive attitude in managing shifting daily priorities

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word.

Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy

Working knowledge in a range of information technology tools and platforms

Ability to lift anywhere from 15 to 30 pounds.

Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Location:

On-site New York, NY

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized Benefits That Support Personal Well-Being And Growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.