Quantitative Developer, Volatility - Millennium Management, LLC : Job Details

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Miami, Florida, United States of America

The Technical Support Engineer is responsible for providing quality support services to various groups in a fast-paced financial company. This hands-on role requires expertise and judgment to resolve problems while working with end-users.

The role involves interfacing directly with trading business units to ensure support meets business needs, along with proactive communication.

• Deliver high-quality support to end-users courteously and professionally
• Handle incident calls and emails from end users
• Use ServiceNow to manage incident workflows
• Troubleshoot network and telecommunication issues
• Support desktop technology and applications in Windows environments (Linux support a plus), including remote access tools
• Maintain knowledge of Microsoft Windows OS, Office Suite, mobile devices, printers, and other applications
• Apply analytical and problem-solving skills independently
• Understand user needs and develop technical solutions
• Support technical projects and initiatives
• Communicate effectively, keeping users informed and escalating issues when necessary

• At least five years of technical support experience in finance
• Bachelor's degree preferred
• Ability to lead peers and coordinate activities
• Knowledge of Active Directory, Exchange, Citrix, Linux (CentOS), Windows desktops, Outlook, MS Office
• Experience with market data tools like Bloomberg and Thomson Reuters, including troubleshooting API links and Excel plug-ins
• Broad understanding of mobile technology
• Excellent communication and customer service skills
• Process-oriented with a hands-on customer service approach
• Availability for night/weekend shifts and light travel
• Server and data center support experience a plus
• Certifications like MCP/MCSE/CCNA are advantageous

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