Quality Program Manager - Seneca Resources : Job Details

Position Summary

We are seeking an experienced and detail-oriented Quality Program Manager to lead and oversee quality assurance and control efforts for complex construction and infrastructure projects. This role requires strong leadership, expertise in Quality Management Systems (QMS), and the ability to ensure compliance with regulatory and customer requirements—particularly for Capital Investment Grant (CIG)-funded Federal Transit Administration (FTA) projects.

Key Responsibilities

• Develop and Implement QMS: Design, deploy, and continuously improve Quality Management Systems in alignment with ISO 9001 and other applicable standards.
• Oversee QA/QC Activities: Manage quality assurance and control to ensure compliance with technical specifications and contract requirements.
• Quality Planning: Define project quality objectives, inspection/test plans, and protocols to meet stakeholder expectations.
• Audits and Inspections: Lead internal, external, supplier, and site audits to ensure adherence to all standards and procedures.
• Monitor Quality Metrics: Track and analyze KPIs to identify trends, root causes, and recommend corrective/preventive actions (CAPA).
• Regulatory Compliance: Ensure adherence to all applicable regulations and requirements, including those for CIG-funded FTA projects.
• Continuous Improvement: Apply Lean, Six Sigma, or Kaizen principles to increase efficiency and improve outcomes.
• Customer Satisfaction: Address and resolve customer complaints and non-conformances in a timely and effective manner.
• Team Leadership: Train and mentor quality personnel and project teams to promote a culture of quality and accountability.
• Cross-Functional Collaboration: Partner with project managers, engineers, procurement teams, and subcontractors to embed quality throughout all project phases.

Minimum Requirements

• 10+ years of experience in construction and project management for infrastructure projects (public or private sector).
• Demonstrated experience supporting or leading a major project of similar size and complexity.
• Deep understanding of QA/QC requirements for CIG-funded FTA projects.
• Strong foundation in quality assurance best practices, risk management, and contract compliance.

Preferred Qualifications

• Certifications:
• Certified Quality Manager (CQM) or equivalent (e.g., ASQ Certified Manager of Quality/Organizational Excellence).
• ISO 9001 Lead Auditor certification is a plus.
• Skills & Competencies:
• Proficient in quality planning, auditing, inspections, and compliance monitoring.
• Skilled in statistical analysis and quality reporting tools.
• Strong organizational, leadership, and communication skills.
• Experience using quality software and construction management platforms.
• Proven ability to lead and influence cross-functional teams.

Work Environment

• May require occasional travel to job sites and field offices.
• Must be able to work in both office and active construction site settings.

About Seneca Resources:

Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Atlanta, Philadelphia & Dallas that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team.

We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.