Quality Lead - CHEP : Job Details

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enoughto get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Do you have a passion for raising the bar, championing excellence, and leaving a lasting mark? Join CHEP Orlando as a Quality Lead, where your knack for creative problem-solving, team inspiration, and pursuit of outstanding results will truly shine.

Key Responsibilities May Include:

• Conduct and validate quality audits across the plant, ensuring all processes align with corporate policies, goals, and quality objectives.
• Train and develop plant personnel on quality guidelines and best practices, promoting a continuous improvement mindset and fostering quality awareness across teams.
• Track and report key quality performance metrics, including Acceptable Quality Limits (AQL), Pest Control Program (PCP) compliance, and customer complaints.
• Investigate and resolve quality issues, including customer complaints and rejected loads, using root cause corrective actions (RCCA) and implementing preventive measures.
• Maintain and manage quality-related documentation, ensuring all records meet corporate and regulatory standards.
• Collaborate with regional quality teams and internal stakeholders to address plant-specific quality concerns and ensure consistency in quality management across locations.
• Lead continuous improvement projects targeting quality systems and processes, working with cross-functional teams to implement solutions that enhance operational performance.

Schedule:

Monday to Friday (9:00am to 7:00pm)

Position Purpose

Responsible for initiatives and training of the plant personnel as it relates to quality, pest control, and overall PCP results. Supports leadership in compliance with corporate policies, goals and objectives.

Major/Key Accountabilities

• Responsible for performing and/or validating all quality audits and reporting results.
• Complying with all corporate policies, goals and objectives.
• Ensure plant and plant personnel operate within CHEP quality guidelines.
• Track performance on quality and report to supervisors and management.
• Track rejections and/or customer complaints and address them with site, sales and quality teams.
• Conduct reverse audits on rejected loads and complete informal and/or formal RCCA's pertaining to rejections.
• Train and develop team members to meet corporate quality guidelines.
• Maintain all quality related documents for all plant personnel.
• Review and address all pending quality related concerns or issues at the site level.
• Develop and lead group projects targeting quality systems and continuous process improvements.
• Work with Regional Quality personnel and the greater quality team to resolve concerns.
• Perform quality aspect of orientation training and walkthroughs for all new hires.
• Be the key person to drive continuous improvement at the plant and strengthen internal policies, procedures, and systems as it relates to quality.
• Ownership of PCP process for all employees.
• Works with shipping and production to maintain A-stock audit compliance.
• Works with shipping and production to maintain AW audit compliance.
• Works with shipping, production, and site leadership to ensure all pallet stock types are stored and labeled accordingly.
• Conduct Train the Trainer program for all training personnel as it relates to quality.
• Owns Repair and Sort AQL reporting and corrective actions for drops below CHEP required AQL.
• Responsible for contact with pest control vendor rep and site level pest program.
• Owns Master Cleaning Schedule for the site and assists in maintaining cross-department compliance to this process.
• Customer quality audits at customer location(s).
• Address any issues with inbound/outbound loads from a quality standpoint.
• Deal with and address site-level employee driven quality related concerns/issues.

Measures

• Quality overall and associated documentation
• AQL
• PCP compliance
• Pest control compliance
• Inventory labelled to quality
• On time reporting

Authority/ Decision Making

• As it relates to quality with plant leadership approval

Challenges

• Working independently
• Working across and within the matrix
• Provides hands-on leadership as a working lead

Key contacts

Internal

• Plant Managers, Directors, Quality

External

• Customers, Vendors

Qualifications

High School diploma -or- equivalent

Experience

• Prior experience in a quality role in a manufacturing environment
• Strong customer focus orientation
• Demonstrated success in delivering strong employee relations
• Demonstrated ability to work cross-functionally
• Experience managing quality performance and programs

Skills and Knowledge

• Ability to manage quality processes and motivate a team
• Excellent problem-solving skills and strategic thinking ability
• Comfort with Microsoft Suites, including, but not limited to: Excel, Word, and PowerPoint.

Languages

Required

• English

Desirable

• Spanish

Remote Type

Not Remote

Skills to succeed in the role

Active Learning, Adaptability, Cross-Functional Work, Curiosity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].