Quality Group Manager - Head of CPR Testing (Collections Platform Replacement) - PNC Bank : Job Details

Responsible for the establishment and oversight of the quality program execution across multiple businesses/groups within the organization. Defines and communicates strategy to quality teams. Leads managers and/or people and serves as a senior quality advocate for the program within the larger organization. Establishes the quality program and strategies; maintains and enhances the existing program to support various businesses in managing risk and quality standards. Oversees the resolution of escalated issues. Leads, manages and develops multiple teams, team leaders, quality specialists and inspectors to insure that quality standards are met. Oversees an effective control framework across multiple businesses/groups within the organization. Provide risk and quality expertise while working with business and other risk partners (eg. Compliance, ERM, Legal, Audit, ETS). Manages and is responsible for achieving desired business results. Leads the initiation and follow-up of corrective actio...Manager, Collections, Placement, Team Leader, Platform, Quality, Technology, Banking