Quality Coordinator - Tri-Cities Communtiy Health : Job Details

In 1981, fueled by the desire to provide quality, accessible healthcare to migrant and farm workers in their community, five visionary women laid the foundation of what would later become Tri-Cities Community Health (TCCH). As a Federally Qualified Health Center (FQHC), TCCH stands tall in the community, boasting six clinical sites strategically positioned to provide comprehensive primary care services to the underserved populations of Pasco, Kennewick, Richland, and the neighboring cities. Serving as the trusted medical home for our patients, TCCH offers a wide range of services - from dental care, optometry, and pharmacy needs to behavioral health and endocrinology. Our spectrum of services is continually expanding as our community grows. Our excellent care extends beyond the walls of our clinics, seamlessly connecting patients to vital social services like WIC and Maternal Support Services. And for those facing logistical barriers, we go the extra mile, ensuring access to prescribed medication by delivering directly to their doorstep. Everything we do reflects our core values of Quality, Respect, and Service. OpportunityThe Quality Coordinator will assist in the successful completion and sustainability of each of the following quality improvement programs: NCQA Patient-Centered Medical Home, Meaningful Use Requirements, UDS Clinical Quality Measures, and Health Plan and Paid-for-Performance Quality Incentive Program Measures. In addition, this individual will work across the organization with quality, providers, operations, nursing, finance, and MIS to ensure TCCH meets and sustains the quality program requirements and maximizes the financial outcomes. ESSENTIAL FUNCTIONS Work with staff to evaluate patient centered care model(s) standards, Meaningful Use measures, UDS clinical quality measures, and health plan quality improvement incentive programs and develop plans to ensure all measures, standards, and targets are met.Provide support across the organization to team members, develop work plans, and identify training opportunity in collaboration with the operations care teams to support quality improvement programs and NCQA recognition program standard requirements. Participate in the implementation of TCCH's coordinated quality improvement program and QI plan. Train staff on population health management tools, EHR workflows to support quality improvement efforts agency-wide, and conduct team-based care training to support patient centered care model(s) implementation.Ensure Patient-Centered Medical Home (PCMH) certification is attained/sustained in collaboration with the Quality Programs Manager and provide training of clinical staff and monitoring providers' PCMH performance metrics.Support Quality Programs Manager -with process improvement on incident trends.Perform utilization reviews to provide process improvement recommendations. Facilitate and participate in applicable committees to include clinical and operational measures which impact recognition and performance metrics.Assists with collecting, monitoring the accuracy of the data, and reporting data to the clinical staff.Support and provide high quality customer service to internal and external customers.Perform workflow analysis and needs assessments in collaboration with the Quality Program Manager for Quality Program implementation including process assessment, transition workflows and new process designs.Work with a diverse population and must have compassion and empathy towards populations we serve.Location: Pasco, WASchedule: Mon-Fri 8 hour shiftsWage: $20.00 - 27.56 per hour DOERequirementsREQUIREMENTS Minimum Education: Bachelor's degree in health care management or related field. Equivalent relevant experience in lieu of degree.Minimum Work Experience: Two years' experience working in an ambulatory care setting, group practice, outpatient/inpatient or health plan setting required. Experience with care team-based training including physicians and other clinical staff preferred.Required Licenses/Certifications: Current WA State driver's license and auto insurance required.Required Skills, Knowledge, and Abilities: Knowledge of quality assurance and quality improvement processes required. Must be able to research data, possess analytical skills, and collate information in an understandable, organized and logical format. Working knowledge of Electronic Health Records and proficiency with Microsoft Office products is required. Strong analytical skills and attention to detail and accuracy. Ability to communicate effectively, be self-directed and comfortable with managing multiple responsibilities simultaneously. Ability to use clerical and numerical skills in preparing documents from raw data. Ability to create, monitor, and maintain data reports from systems. Ensures collaboration between cross functional teams. Ability to travel for trainings and site visits as needed.