Quality Control Specialist I (Real Estate Lending) - Inspyr Solutions : Job Details

Title: Quality Control Specialist I (Real Estate Lending) Location: Pensacola, FL or Winchester, VA (HYBRID) Duration: Initial 6-month with potential extensions Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Quality Control Specialist I (Real Estate Lending) Responsible for providing quality control and support for business unit team members and leadership. Monitor, document, and evaluate interactions across multiple media to determine service quality and ensure compliance with regulatory requirements, industry standards, and client's operating procedures. Apply various quality control support skills to support business initiatives. Performs moderately diverse job duties in a specialized area. Responsibilities: Monitor, document, and evaluate interactions to ensure service consistency, regulatory compliance, and determine service quality Provide and document feedback to team members and leadership through standardized tools Identify team member and peer areas of improvement and provide prompt recognition of positive performance Identify and report situations/patterns of activity indicating potential fraud or abuse Identify and report training, procedural, and automated systems issues and/or concerns Assess the impact of process and procedural changes on member service quality Maintain, apply, and communicate knowledge changes and new trends in quality systems/technology Exhibit commitment to organizational success and members and/or internal customers' satisfaction Identify and resolve operational and performance gaps and obstacles; recommend changes and improvements that increase efficiency and effectiveness and reduce time and/or cost Participate in quality learning experiments and initiatives within the business unit and across the organization Conduct discovery and analysis of existing quality processes and key controls and identify future internal control trends or new standards Develop and maintain critical relationships with key technical/non-technical stakeholders; provide guidance and assist in managing the scope of assigned projects Collect and analyze data from monitored results and member journeys to deliver insight and make recommendations to management and/or stakeholders Perform other duties as assigned Qualifications and Education Requirements: 2-4 years of relevant experience Effective knowledge of client's functions, philosophy, operations, and organizational objectives Effective knowledge of client's systems, procedures, policies, and practices Effective knowledge of federal regulations Effective word processing, spreadsheet, and presentation software skills Effective interpersonal, verbal, and written communication skills Effective skills exercising initiative and using good judgment to make sound decisions Experience working in cross-functional, multi-dimensional teams and projects Effective research and problem-solving skills Advanced active listening skills to accurately respond to inquiries and account requests Effective skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations Effective skill in providing constructive criticism, feedback, and solutions to drive performance and achieve goals Effective skill guiding and training less experienced staff Effective skill in successfully influencing, leading, and/or guiding others toward goals Desired Qualifications and Education Requirements: Associate's degree in business, finance, or related field Experience in supervising and leading employees Experience in training and development of staff Shift (Time): 8:00am - 4:30pm Overtime: Overtime will be available when there is a business need Our benefits package includes: Comprehensive medical benefits Competitive pay 401(k) retirement plan …and much more! About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.