Quality Assurance Manager - New York City, NY : Job Details

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).

Salary: $58,700- $63,301

The Department of Homeless Services seeks (1) Admin Director of Social Services NM-1 in the Housing Emergency Referral Operations (HERO) Unit. HERO is the sole 24/7 DHS organizational unit that identifies and secures shelter for families and single adults who apply for emergency housing assistance. HERO is composed of four units: Vacancy Control for Families with Children and Single Adults, Serious Incidents Unit, Special Projects, and Portfolio Management.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services NM-I to function as a Quality Assurance Manager who will:

* Report directly to the Senior Advisor of the Placement Division.

* Oversee and implement quality assurance programs to ensure the effectiveness, efficiency, and compliance of all operations within the department. Responsibilities include, develop, and implement a comprehensive quality assurance strategy to evaluate the performance and compliance of various programs and services within the Placement Division Executive Office.

* Analyze performance data to identify areas for improvement, track trends, and develop action plans to address issues.

* Develop, maintain, and update quality standards, benchmarks, and indicators to measure program and service effectiveness.

* Prepare detailed reports on quality assurance findings and recommendations. Communicate results to the Executive Team and other relevant stakeholders. Provide training and guidance to staff on quality assurance best practices and assist in the implementation of necessary changes.

Work Location: 33 Beaver Street.

Hours/Schedule: 9AM-5PM Monday-Friday.

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or

2. Education and/or experience equivalent to 1 above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in 1 above.

Preferred Skills

* Computer literate, Proficiency with Word, Excel, Outlook, and Data Entry. Excellent Analytical Skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.