Quality Assurance Coordinator - BrightSpring Health Services : Job Details

Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met. Submit weekly Quality Assurance reports in a timely manner to Project Director. Present consistent feedback to management regarding areas that need improvement. Ensure 100% of clients participate in the client satisfaction survey. Ensure all clients receive a return call within 24 hours of calling and leaving a message. Review quality assurance standards, study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs. Creates, implements and monitors standard operating procedures. Other duties as assigned Qualifications Associates degree in Human Services, education, psychology, sociology or related field required, Bachelors degree preferred. Minimum two plus years related experience. Demonstrate knowledge of quality assurance procedures and...Quality Assurance, Assurance, Coordinator, Healthcare, Business Services, Quality