Quality Assurance Assistant Manager - Four Seasons Hotels and Resorts : Job Details
Quality Assurance Assistant Manager
Four Seasons Hotels and ResortsJob Location : Orlando,FL, USA
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About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Here at Palm Beach Island's only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie's, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.About The RoleFour Seasons Resort Palm Beach is looking for a Quality Assurance Assistant Manager. The Quality Assurance Assistant Manager plays a key role in driving service excellence and operational consistency across the Resort. Don't miss this unique opportunity to be part of our award-winning team, while beginning your career with the world's leading luxury hotel company!What You Will DoReporting directly to the Learning & Development Manager, this position also aligns with the direction of operational division heads including the Resort Manager, Director of Food & Beverage, and Director of Rooms to support and reinforce departmental service priorities.The role is responsible for identifying and addressing service, performance, and physical presentation gaps, supporting operational learning needs, and implementing improvement programs that align with long-term business objectives. A champion of continuous learning and quality standards, the Assistant Manager partners with department leaders to ensure employees are equipped with the skills and knowledge to consistently deliver exceptional service.Additionally, the role actively monitors the physical elements of the guest journey, such as cleanliness, maintenance, and overall ambiance, ensuring that every touchpoint reflects the Resort's commitment to excellence.What You BringThe ideal candidate will have a Bachelor's degree in Hospitality Management or a related field preferred, or equivalent combination of education and relevant experience. A minimum of 2–3 years in a managerial role within hotel operations, ideally in a luxury hospitality or high-touch service environment, and demonstrated experience working with diverse teams is required.What We Offer
- Competitive salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Seniority levelNot Applicable
- Employment typeFull-time
- Job functionManagement
- IndustriesTravel Arrangements and Hospitality
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