QA/Mystery Telephone Shopper - MiCo2 Group : Job Details

QA/Mystery Telephone Shopper

MiCo2 Group

Job Location : Boston,MA, USA

Posted on : 2025-07-25T01:03:26Z

Job Description :

Boston, United States | Posted on 06/10/2024

MiCo2 Group, LLC is currently seeking agents for Quality Assurance Specialists.

Provide feedback on the level of customer service and processes for various companies! We are recruiting exceptional independent contractors to provide their insight while working from home. This is a part-time opportunity!

You will be contacting companies based on general assignments.

You WILL NOT be required to make any purchases, commitments, or provide personal information.

You will set your own schedule, so you can work anytime that fits YOUR schedule to meet the deadline.

Requirements

Responsibilities:

  • Complete a test call successfully.
  • Call all companies provided via assigned lists.
  • Evaluate the level of customer service provided by answering representatives.
  • Document detailed information of overall experience.
  • Complete review submission form before the required deadline.
  • Ensure that form is free of errors and misinformation.

    • Requirements:

  • Must have & submit valid United States Identification.
  • Minimum 6 months customer service experience, preferably call center related.
  • Moderate level of computer knowledge.
  • Ability to work with minimal supervision.
  • Must be self-directed and self-motivated.
  • Accuracy.
  • Excellent written and verbal communication skills.

    • Technical Requirements:

  • Active Phone line (mobile or landline).
  • Mobile Device capable of downloading applications.
  • CPU (Intel or AMD) 2GHz processor (or equivalent).
  • Resolution of 1,280 x 720 (720p) or greater.
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