QA - Cybertec : Job Details

Title: Junior QA Location: Louisville, Kentucky (Hybrid) Full Time Only USC , GC Only What you will be doing: • Perform first and second level technical support in a fast-paced environment. • Returns calls from customers promptly and responds to user inquiries with an appropriate level of urgency based on documented SLAs. • ssists customers with installs, upgrades and configuration issues performing as a subject matter expert on all SW/HW products. • Creates and updates support tickets daily using Freshdesk system. Monitors and escalates issues as needed and owns the issue through resolution or closure. • Demonstrates proactive and solution-oriented problem-solving skills with a strong customer focus. • Develops strong partnerships with customers, resellers, team members, and other technical groups. • Participates in on-call rotation to provide after-hours support (once every 2 weeks). What skills & experience you'll bring to us: Required: • Previous experience in an IT/Desktop support environment to include supporting proprietary software/applications. • bility to communicate professionally and effectively in oral and written format. • Well organized, logical thinker, possessing great attention to detail. • Must learn software and hardware very quickly. • Team player with the ability to multi-task and self-direct. • bility to work effectively with personnel in remote locations. • Must be self-motivated with the ability to manage multiple projects simultaneously. • Must have sufficient knowledge and experience supporting PC/LAN networked environments (Knowledge of TCP/IP and UDP networking protocols). • ssist with the configuration and staging of systems. • Carry out inspections and repairs of hardware. Desired: • Prior experience with restaurant/hospitality POS systems. Restaurant operations experience. • Knowledge or abilities with SQL (ability to write simple queries or scripts). • College degree or relevant technical certifications (MCDST, Support Centre Analyst or ITIL). What the role is: • Full-time, salaried position • Regular M-F business hours • Based out of our Louisville, Kentucky headquarters, HYBRID (3 days on-site). • Minimal travel required annually for Company On-sites and meetings What we offer: • Competitive salary based on qualifications • Performance based incentives • Competitive benefits including medical, dental, vision and more! • 401(k) with company match • Company-paid short-term disability and group life insurance • Casual work environment • Dog friendly environment • Great company culture Thanks & regardsMadhuri Singh Sr Technical Recruiter Cell: 571-###-#### Email:[email protected] Cybertec, Inc. 11710 Plaza America Drive Suite #2000, Reston, VA 20190