QA Customer Care Specialist - KOCH FOODS : Job Details
QA Customer Care Specialist
KOCH FOODSJob Location : Fairfield,OH, USA
Posted on :
2025-08-05T08:20:32Z
Job Description :
- Manage customer's issues and corrective action plans.
- Maintain and update master supplier approval file and customer complaint file.
- Analyze production records for customer complaints.
- Conduct investigations on product holds, and shipping and receiving records.
- Review supplier documents and approve suppliers.
- Conduct yearly supplier review.
- Maintain and update master list of internal and external controlled documents; issue document change requests and review returned documents for completion.
- Manage QA Office/lab supply and report monthly spend to QA Manager.
- Manage customer KPI report.
- Review supplier documents and customer records for audits.
- Other relevant duties as assigned.
- Must be able to work on weekends.
- Must have basic math skills.
- Must be able to use Computer (Excel, Word, Infinity, Canopy).
- Must be able to follow through on all assigned tasks.
- Ability to communicate in a clear and professional manner.
- Ability to manage time properly to complete tasks.
- Required to read and write in English.
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