Public Safety Emergency Communications Senior Engineer: (Onsite) - Jobs via Dice : Job Details

Public Safety Emergency Communications Senior Engineer (Onsite) – Brooklyn, NY

Role summary and application notes have been simplified to focus on responsibilities, qualifications, and location.

• Deploy and support Emergency Communications network infrastructure, including racking and cabling equipment.
• Configure and test Emergency Communications network infrastructure.
• Provide technical support for E911 and NG911 telephony and telecommunications systems related to 911 call delivery to NYC Public Safety Answering Centers.
• Provide technical support for Text-to-911 (TT911) services, including inbound/outbound SMS, MMS, and RTT technology.
• Deliver technical support and oversight for vendor-managed ESInet services and systems.
• Provide technical support for Public Safety Unified Communications systems and services.
• Support emergency point-to-point, alarm relays, automated inbound 911 relays, telematics, and third-party 911 communications.
• Triage and investigate communication, infrastructure, and service failures; identify root cause and remediation.
• Provide technical support for 911 and TT911 test environments within the 911 lab; validate test cases and results.
• Deliver Emergency Communication technology asset management support and oversight.
• Coordinate technology deployments with 911 Originating Service Providers, neighboring jurisdictions, and Emergency Communications Relay Centers.
• Provide oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
• Perform data and performance analysis associated with communications services.

• Experience: Minimum 12 years working in a data center or field supporting related work.
• 8+ years in network support and LAN/WAN troubleshooting.
• 8+ years in communications routing, transport, and delivery (Wireline, Wireless, VoIP).
• 8+ years using documentation tools (MS Excel, MS Visio, MS Word, etc.).
• Strong knowledge of networking hardware and topologies.
• Strong knowledge of telecommunication cabling standards; ability to pull and terminate cabling.
• Solid understanding of computing systems and hardware.
• Experience with LEC circuit termination and turn-up.
• Experience with land-mobile-radio systems (P25 conventional and trunked networks).
• Experience with call routing, selective routing, trunking, and location-based routing.
• Experience with Emergency Communications infrastructure, systems, applications, and technologies.
• Experience with DMS and ACD systems.
• Experience with ANI/ALI services and functionality.
• Experience with 911 Call Handling Systems.
• Experience with NG9-1-1 ESInet call routing.
• Experience with SMS, RTT, TCC routing, and SMS aggregation.
• Experience with third-party emergency communication system integrations.
• Experience with GIS and location-based identification systems.
• Experience with 911-related TDOS and DDOS risk mitigation.
• Ability to perform physical work related to the job.
• Ability to follow detailed job documents.
• Willingness to travel within the NYC region to meet customer SLAs.
• Willingness to work on-call, after hours, and weekends when required.
• Strong oral, written, and presentation skills with ability to communicate clearly and confidently.
• Bachelor's degree in Computer Science or a related field.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Software Development

Note: All references to non-essential job postings or unrelated content have been removed to maintain focus on the role and its requirements.